Hello, i’ve read a few of the forum postings here regarding the ‘cannot find dump position’ error, but the solutions don’t seem to work for my unit.
When the ready light is solid blue, and the cycle is triggered, the globe spins up to the point where it torques and lifts up a little, makes a squeak sound and then returns to start position. The status lights cycle from left to right indicating the dump position error (according to the guide).
After consulting this forum, I’ve performed the following:
cleaned the device
checked the power supply (15.0v - 1.0a - 15.0 w)
ensured it is on a flat surface
ensure the magnets on the globe are in place by attracting my screwdriver to them
ensured the globe is positioned correctly on the track
checked the gear to ensure it is solid in place
ensured the weight inside the globe is in place
performed multiple resets and power on/offs
Thank you in advance for any help! We really love this product and want it work properly again.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
The issue is coming from the hall-effect sensor and it needs to be replaced.
We are attaching a guide to show you how to replace this sensor, please check it and let us know if you can replace the sensor at home or if you prefer to send us the robot for repair: How to replace the hall effect sensor (1).zip (2.2 MB)
Thank you for your reply, Sir. My invoice number is 10881077 (my address on the invoice has since changed). After reviewing the guide, I believe I can install the sensor. Can you please tell me how I should go about ordering the parts? Thanks again for your prompt reply and help!
