FAQ

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Profile

How can I change my avatar?
We rely on Gravatar.com for our avatars. You’ll have to open an account on Gravatar.com with the same email you used for our Community, and upload your avatar there.
Learn more about Gravatar
Why is my forum avatar a letter?
It’s the way our forums display an avatar by default. Please see “How can I change my avatar”
How can I change my email?
Head over to Edit Profile in your User Control Panel. Enter your new email and confirm it’s you by entering your current password. You’ll receive an email to confirm the new email address.
How can I change my username?
At the moment, you can’t change your username on your own. Please reach out to us so we can update it for you.
How long can my Bio be?
The Bio field is limited to 500 characters.

Joining the RobotShop Community

How do I sign up?
Visit https://community.robotshop.com/register to join our Community.
Is it free?
The RobotShop Community is completely free.
What are the benefits?
There are many benefits to join the RobotShop Community. You’ll become part of a friendly family of robotics enthusiasts from all ages, levels, and backgrounds. You’ll be able to learn and share your wisdom. You’ll win points for your participation.

Forums

How to create a topic?
Whether you are on the homepage of the forums or in a category, just press the button “+ New Topic” to start creating a topic.
Make sure you write a descriptive title, assign the correct categories, and add tags if needed.
Once you’re ready to publish, just press the “+ Create Topic” button
How to edit a topic/post?
Click on the pencil button at the end of the first message to edit a topic, or any other message you want to edit. This will bring the edition window up and allow you to enter your modifications. Once completed, press the “Save Edit” button.
How to send a direct message?
Click on a user avatar to bring their profile card up. Then click on the black “Message” button.
How to see my badges?
To see your badge, go to your user control panel and then click on “My Badges” in the left sidebar
How to do the RB1 Tutorial?
The RB1 tutorial is prompted up the first time you log in on the forums. You can start it anytime by just replying to “Greetings!” by @rb1 in your direct messages.
You can restart it by sending @rb1 a message which contains either
“@rb1 start new user” for the basic tutorial or “@rb1 start advanced user” for the advanced tutorial.
How to create polls?
Once in the topic creation window, click on the gear icon and then on “Build Poll”. Select the type of poll, and enter the options on separate lines. You can elect to display who voted, and to automatically close the poll.
How to flag a topic and/or notify staff privately?

If you see a topic, a reply or even a user that do not deserve to be on our Community, you can report it by clicking on the flag icon hidden by the three-dot icon under the post. When clicking on the Flag icon, the “Thanks for helping to keep our community civil!” window will appear.

The first section, Send @username a message, is if you want to talk to this person directly and personally about the post.

The second section is to Notify staff privately.

It's Off-Topic: This post is not relevant to the current discussion as defined by the title and first post, and should probably be moved elsewhere. It's Inappropriate: This post contains content that a reasonable person would consider offensive, abusive, or a violation of our community guidelines.
It's Spam: This post is an advertisement, or vandalism. It is not useful or relevant to the current topic.
Something Else: This post requires staff attention for another reason not listed above.

You can also flag the entire topic at the bottom with the same Flag function using the icon. When you click on it, the pop-up window ‘’Thanks for helping to keep our community civil!’’ will appear, showing the same reporting options to Notify staff privately.

You can also contact the Community Support team. Note that the support function is only dedicated to issues related to the platform or its contents. Any technical support that does not concern the platform itself needs to be redirected to the forum in public or private format.

Tutorials

How to create a tutorial?

When you’re on https://community.robotshop.com/tutorials click on “Write a tutorial” below the search field.

You’ll then pass through our easy-to-use step-by-step creation form that will help you put the best version possible of your tutorial online.

You can comeback to any step anytime by clicking the section title in the left sidebar.

Once ready, hit publish!

How to edit a tutorial?

Head over to your user control panel, then click on “My Content” in the left sidebar.

Identify the tutorial you want to edit in the list, and click on edit in the last column to the right.

Once you’re editing the tutorial, you can navigate directly to the section you want to update by clicking on the section title in the left sidebar.

Once ready, hit publish!

Robots

How to create a robot?

When you’re on https://community.robotshop.com/robots click on “Share your robot” below the search field.

You’ll then pass through our easy-to-use step-by-step creation form that will help you put the best version possible to showcase your robot online.

You can comeback to any step anytime by clicking the section title in the left sidebar.

Once ready, hit publish!

How to edit a robot?

Head over to your user control panel, then click on “My Content” in the left sidebar.

Identify the robot you want to edit in the list, and click on edit in the last column to the right.

Once you’re editing the tutorial, you can navigate directly to the section you want to update by clicking on the section title in the left sidebar.

Once ready, hit publish!

Blogs

How to create a blog post?

When you’re on https://community.robotshop.com/blog, click on “Write a post” below the search field.

You’ll then go through our publication interface to create your post (title, content, images, tags, and links).

Once ready, hit publish. Your post will be reviewed by our moderation team before going live. If changes are needed to follow the guidelines, we will contact you or update the post with you.

How to edit a blog post?

Head over to your User Control Panel, then click on “My Content” in the left sidebar.

Identify the blog post you want to edit in the list, and click on edit in the last column to the right.

Edit the fields you want to update and once ready, hit publish. Edited posts may also go through moderation before being updated publicly.

How to create the best content?

Before writing, please read our full Blogging Guidelines here:
Essential Blogging Guidelines for RobotShop Community Platform

We want you to share your ideas, experience, and projects, while keeping posts helpful, respectful, and relevant to robotics, AI, and related technologies.

What we are looking for
• Original content that teaches, informs, reviews, or shares a meaningful experience.
• Posts that are relevant to robotics, AI, electronics, programming, STEM, and adjacent fields.
• Clear explanations that anyone in the community can follow.

RobotShop links
• When you mention parts, kits, sensors, boards, or tools, add links to the related RobotShop product pages.
• If your post covers a broader family of products, add a RobotShop category link.
These links help readers find what you are talking about and support the community.

Advice
• Write for all readers. Some people will read every word; others will skim. Group related ideas together and use descriptive headers and subheaders.
• Focus your message. Lead with the main point and create a clear hierarchy of information.
• Be concise. Use short words and sentences. Avoid unnecessary modifiers.
• Be specific. Avoid vague language. Cut the fluff.

Creating good content
• Compelling: content should generate curiosity, enthusiasm, or reflection.
• Structured: use paragraphs and headings to guide the reader.
• Illustrated: add images, diagrams, screenshots, or videos where useful.
• Complete: cover the topic fully so readers are not left guessing.

Creating structured content
A basic structure would be
• Title
• Introduction: 1 to 3 sentences introducing the topic and what the result is going to be
• Body: different parts identified by headers
• Sub parts identified by subheaders if needed
• Conclusion
• Additional links and sources (see linking rules below)

Remember to keep paragraphs short (3 to 4 sentences focusing on one idea). Aim for clear, direct sentences.

Language
• Plain language: write so readers of all levels can follow.
• Write positively when possible, and keep the tone respectful and professional.
• If you use acronyms, spell them out the first time unless they are universally known (ex: API, HTML).
• Use active voice whenever you can.

What is not allowed
• Plagiarism or reposting someone else’s work without permission and clear credit.
• Links to external shops or commercial sales sites.
• Excessive promotion of external websites or social channels.
• Sharing personal contact information (email, phone number, etc).
• Offensive, hateful, discriminatory, explicit, or defamatory content.
Posts that break these rules can be edited, rejected, or removed.

If you are unsure whether your post fits the guidelines, contact the moderation team through the platform before publishing. You can also recheck the full guidelines here:
Essential Blogging Guidelines for RobotShop Community Platform

What is the ideal image format?

Good imagery can dramatically improve the overall quality of a post. Use your own pictures whenever possible. If you use someone else’s images, make sure you have permission to do so, and credit the source when required.

Specs
• Minimum size: 1000x390 px
• Minimum resolution: 72 DPI
• Format: JPEG or PNG
• Compressed to keep file size low (optional)

Composition
• Use images that are easy to read and understand
• Make sure the subject is clearly identified
• Avoid over or under exposure
• Keep clarity and contrast natural
• Do not place the subject right on the border of the frame

Leaderboards

What are the Leaderboards?

Actions taken in the Community grant you points. Whether it’s writing a tutorial or creating a forum post.

The amount of points you have determines your level.

The leaderboards are a list of the users who marked the most points in the last 7 days, the last 30 days, or Lifetime.

You can see also if an user has increased their number of points compared to the last period of time with a visual indicator (green/red triangle)

How can I score points?
Points are here to reward your engagement within the community. There are many ways to score points. Posting in the forums, tutorials, robots sections give you points; having a reply marked as solution gives you points…
What is the Hall of Fame?
To celebrate some exceptional users’ achievements or feats of glory, we can add them to the Hall of Fame. Only the best of the best can pretend to that honor!

Support

How to ask a question?

Click on the “Ask a question” button on the Forums’ homepage.

You’ll then be asked to describe your problem. This searches our knowledge base to see if someone has already encountered the issue you’re facing.

You’ll then be asked to describe your problem. This search our knowledge base to see if someone has already encountered the issue you’re facing.

This makes sure that we don’t end up with too many duplicate topics for the same issue, and improves the quality of the knowledge base by centralizing the discussions in a single topic.

In the unfortunate event where the search wouldn’t return any results regarding your issue, you can create a new forum post to describe your problem and get help.

If your problem requires a confidential treatment, you can elect to ask a private question.

Are there any conditions to using the private question feature?

This feature is open to all. We don’t offer any guarantee about when or if you will receive an answer.

Please make sure to read our Terms & Conditions, especially the 1.2.1 Responsability and Endorsement section before using this service

1.2.1. Responsibility and Endorsement
RobotShop takes no responsibility for, and does not expressly or implicitly endorse, and does not assume any liability for any User Content submitted through the Services