Hello @Piaf,
Please provide us with your email address and we will contact you via email so you can send us the information.
Sincerely,
Hello @Piaf,
Please provide us with your email address and we will contact you via email so you can send us the information.
Sincerely,
Hello Iāve had same issues and did everything but problem still persists. There is no longer support in Singapore so how do I go about getting help on this? Past 2 years the DFI had to be replaced when this happened. And now 2yrs later again seems same thinf is happening
Hello @Naddy,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
You can order a new one from this link:
https://www.robotshop.com/jp/en/litter-robot-3-open-air-dfi-hardware.html
This video will help you replace it:
Please also check the Anti-Pinch pins in case they need to be cleaned or replaced.
This video will help you locate them:
Let us know if you need further assistance.
Sincerely,
Hi, I have had mine for a bit but I bought a new sensor about a month ago and replaced with no issue. It fixed my problem.
Today, I cleaned the unit to keep it like new and when I put everything back together the same problem started. I donāt understand what makes these things so temperamental.
Can you shine light on why this would be happening to a new DFI sensor? Are they susceptible to issues?
Hello @Jessiejwill ,
Welcome to RobotShop community.
We are sorry to hear that you are having the same issue.
Please provide us with your order number or a copy of the invoice.
What did you use to clean the 2 green circuit boards of the DFI sensor?
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnetās Pin:
Baseās Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
I will take it a part on Wednesday. I can assure you they all look good.
I replaced the circuitry to the DFI. The entire part not just the pins.
I tried pins only first and it didnāt work at all.
This was very helpful thanks to all!
Took about ten minutes to disassemble clean contacts with contact cleaner and 1000 grit sand paper and reassemble.
Hello @Mia_timid_kitty,
Welcome to RobotShop community.
We are glad to hear that your robot is back to work properly.
Feel free to contact us again if you need further assistance.
Sincerely,