Litter-robot issue Fast flashing yellow light #1021468

Help & Support Domestic Robots
1

Can I order new pinches? My litter robot is one year old and cleaning the pinches didn’t help

2

my order number is 1021468. The pinch contacts are made, they are clean and give no resitance when measure with a ohm meter , but the problem is not solved. the yellow light keeps flashing rapidly .

3

Hello @Veerle ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

You are covered by the warranty so we can send you replacement parts for free.

However, if the pins are clean, then the issue is coming from elsewhere.

Can you provide us with a description of the issue when it started and the status of the lights?

Awaiting your reply.

Sincerely,

4

Good afternoon,

Thank you for your answer.

At first it often stopped during a cycle, and I found it where the contacts of the bonnet.

Then it worked well for a while.

Now the orange light flashes quickly. and when i press reset the blue light blinks.

He doesn’t work at all at this moment.

Greetings,

Veerle Serry

5

Hello @Veerle ,

Thank you for your reply.

This issue is related to the DFI sensor too.

Please try to clean the 2 green circuit boards of the DFI sensor with isopropyl alcohol and a Q-Tip to remove any rust or dust from the small pins on them.

Here’s a video to help you locate the boards:

Also, if the robot used to stop mid-cycle with a fast flashing yellow light only, let us know.

Awaiting your reply.

Sincerely,

6

Hello,
I cleaned the 2 green print cards, they looked clean, but it resolved my problem.
He is working again.

Thank you for your help.

Greetings,
Veerle

7

Hello @Veerle ,

Thank you for your reply.

There are small pins on these print cards that you might not notice if they were rust and making a short circuit… that’s why the cleaning helped.

Keep an eye on it and let us know if you notice any further issues.

Have a lovely evening, stay safe.

Sincerely,

8

This evening, we had the problem again :disappointed_relieved:.
What do we do now?

9

Hello @Veerle ,

Thank you for your reply.

In this case, the DFI sensor needs to be replaced.

Are you able to replace it at home if we sent you a new one or do you prefer to send the robot to us for repair under the warranty?

Awaiting your reply.

Sincerely,

10

Good morning,

I can do it with the instruction video.
Do you send new pins also, then I renew them in the same job.

Thank you to send it to me.

Greetings,
Veerle

11

Hello @Veerle ,

Thank you for your reply.

Please provide us with some pictures of the pins to check their condition to decide if they need to be replaced or not.

We will also need the following details:

  • Shipping address.
  • Phone number.
  • Serial number located on the back of the robot.

Awaiting your reply.

Sincerely,

12

Can I send you this in private please?

13

Yes, you can send it to me in a direct message.

14

Did you receive my mail?

15
16

Hello @Veerle ,

No, I haven’t received your email, where did you send it?

If it doesn’t work, you can send it here, I’ve made this post hidden so only me and you can view it now.

Awaiting your reply.

Sincerely,

17

So my address is
{Moderator removed address}
My number is 0032479280255

Greetings,
Veerle Serry

18

Hello @Veerle,

Thank you for your reply.

We still need the serial number to proceed.

Sincerely,

20

Hello @Veerle ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely day, stay safe.

Sincerely,

21

This topic was transferred to internal RobotShop Support.