@Lorena Castaneda Please contact our support center with your order number and the details about the problem you are experiencing and we will proceed with an exchange under warranty.
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@Denise Wallace According to our system, you have purchased a Litter-Robot 2 Motor. The problem you are experiencing is probably caused the installation of the replacement motor. We suggest you to take a look at the repair guide and make sure it is properly installed.
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@Kelly Miller We suggest you to start a cleaning cycle and verify if the Litter-Robot is doing its cycle correctly. You will see if the Litter-Robot doesnāt cycle correctly, if it stops during its cleaning cycle or the cause of the litter dumping. Let us know how it goes.
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Hi. Have a bubble litter robot. We find it sitting wirh flashing red light about every other day, globe still in starting oosition, with used litter. Often there is litter sitting on the lip (one cat is a big digger). We have tried adjusting the sensor to be less sensitive. We use a bag in the tray. Manually cycling button sometimes works, sometimes we have to turn it on and off and then cycle. We have three cats, 11lbs-22 lbs. Still under warranty bought through Montreal shop.
I had to replace my wiring harness, after getting everything back together I noticed where the cats safety line is the two plastic tips broke off.
@Sabrina Vocaturo The red light flashing is caused by the cat sensor being triggered continuously for more than 2 minutes. Please verify the cat sensor, you can adjust the sensitivity if necessary.
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@Charles Unfortunately, we do not hold the plastic parts in our catalog. We suggest you to verify the hardware store. You could then use crimpers to crimp these plastic tips back on the wire.
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hi i need help. i find out when i clean the globe one small plastic part like part of pin looks behing spring.
my problem is how to replace this part?
I have a bubbleback unit. Itās out of warranty. I replaced the circuit board and motor about a year ago, I have used my multimeter to verify the cat sensors. What happens is that when you turn on the unit, the yellow light comes on, and the motor turns, but only for a second, After the very small rotation, the yellow stays on for about a minute, then it turns off, and the red light comes on and flashes. Iām thinking it might be the hall effect sensor, but I have no way to test it, I removed it, and looking at the wires, they appear to be ok. I would think that since it has 5 wires, (orange, red, black, yellow, purple) that red and black are power, and the other three wires are the equivalent of a SPDT switch. If Iām right, can it be tested at the pcb?
I have had my Robot -litter box for 3 years now. It started with the 3 flashing lights. So I purchased and installed a new motor. The globe would cycle a little the stop. I the purchase and installed a new circuit board. The global is now moving counter clockwise half-way and the cycling back to the left- clock wise half way and the back to original position. Stopping before the sifting screen. What is next for me to try?
Hi there. Woke up a to a pretty miserable situation, this morning: Litter Robot seems to have broken down during the night, and our poor cat decided our bedroom closet was the next-best place to do his business. While I continue cleaning, I thought Iād leave a message here, to see if anyone can help us fix the darn thing. Something is wrong with the waste port sliding door thing: it stays shut when you press āFillā (instead of sliding open as designed, to let you fill the chamber with litter), and gets tripped up near the end of the āEmptyā cycle, so that the entire chamber full of litter just gets dumped into the drawer. Iāve cleaned the black sliding door, the globe, and the safety line in the base. Iāve tried repositioning the globe several times, and running the various cycles several times each. I canāt for the life of me figure out why the waste port sliding door thingie wonāt slide, but the unit is unuseable until/unless thatās fixed, and itās only a matter of time before our cat decides heās going to have to go rogue again. Iād rather not buy another ādumbā litter box; we much prefer the robot, when itās working.
Help me, Mathieu-won Kenobi. Youāre my only hope.
Iāve had my LR2 for about 5 years. Last week, it started rotating the wrong way as the cycle, dumping litter out on the floor in the process. I got it to run correctly a few times, but now it consistently runs in reverse (it even levels the litter at the end - even though none is left). It then flashes all the lights. I see others have had this problem, but no resolution. Can you guide me to the usual culprit?
@Gene Lambert If the red light flashes, it means the cat sensor has been triggered for more than 2 minutes. We would suggest you to verify if the metal part press on the cat sensor enough to trigger it. Also, make sure the connections are correct on the cat sensor.
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@Will For the waste port, look through the Cat Entry opening and locate the ribbed handle of the Internal Guard inside the Globe, on the right. Grab this handle and rotate it upward (clockwise) until it snaps into a horizontal and locked position. Note that the pin on the opposite side of the globe should be locked behind the spring. It should stay in place for the filling.
You are mentioning that the whole litter is getting dumped inside the drawer. If you press on the āCycleā button, does the globe turns counterclockwise?
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@Steven M It is usually caused by the circuit board or the sensor harness. It seems you already have purchase the replacement parts, please let us know how it goes.
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I have had the Litter Robot for 4 1/2 years and love it but it is acting up now and not sure what is wrong or what to do to fix it. It seems to be āstuckāā¦the center yellow light is on solid, not blinking and I cannot get it to start up and do the complete cycle. I have turned it off and then back on and it ākicks inā like it is going to run but then immediately stops with the yellow light still on. I have removed and replaced the globe to be sure it was on track, pressed the other buttons, emptied the collection bin, checked for urine on the control panel, but nothing has helped. When it was working, it also would not automatically cycle once the cat was done and I have adjusted the underside piece designed for that down as far as it will go. Any suggestions of what to try next? Thank you!
@Joanne Sohl It may be triggered by the cat sensor, which wouldnāt be in place correctly or the safety line sensor. We suggest you to verify the proper installation of the cat sensor. You can verify our guide for that.
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My robot litter box 2 is not working at all, I unplugged it, turn on and off clean everything, no light is coming on itās not given me anypower
@Michael Bokar The problem you are experiencing may be caused by the Power Adapter, the circuit board or the Power Jack. We suggest you to test the power adapter with a voltmeter and make sure it gives at least 15V. If it does, then the problem is either the circuit board or the power jack. You can also verify the pins on the circuit board with the voltmeter, once the power adapter is plugged in and the switch is at the On position. Make sure you do not jump the pins and verify if there is voltage in the circuit board. If you do have voltage, the problem is caused by the circuit board, you would simply need to replace it to fix the problem you are experiencing.
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