I love my litter robot, but recently it is not getting all the clumps out. It is still cycling, but when it is finished several clumps are left in there. It never did this before and has just started within the last month or two. What should I do?
@Sara Minor Have you verified if the Litter-Robot completes its cycle before turning back to its home position? Does the cycle appears to be slower than normally?
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Yes it does complete the cycle and seems to be turning at normal speed.
@Sara Minor Please verify if the cycling is working properly. Also, make sure to verify the troubleshooting guides to verify if thereās something getting in the way of the Litter-Robot to complete its cycle.
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My Litter-Robot has stopped working. When plugged in and turned on all three lights are on (not flashing). The gear does not turn even when the globe is removed. Is this likely the motor?
Hi there, my bubbleback is out of warranty. Iāve just moved so I think Iām doing something stupid. The unit is not cycling. If I trip the wire manually it does, but when I feel under the unit, the ball is not resting on the wire (there is 1/2 inch gap) so thereās no way for it to actuate. I cant figure out how to get the ball lower so it rests on the wire. I must be nuts as this has worked like a champ until I movedā¦
@Breann S All the three lights are on but they are not flashing? Thereās no error related to this behavior. If they are all blinking once per second, it means the globe cannot find its home position. If they are blinking twice per second, it means the Litter-Robot is jammed. If they are not blinking at all, it could be related to the circuit board, but we have not seen this behavior.
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@Greg The safety line when tripped should stop the Litter-Robot from turning, not the other way. If seems like you have changed the switch connections. Make sure to install the connections like this.
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Does the globe on the inside ever wear out? I tried every litter on the market and even brought litter from litter-robot website and everything gets stuck inside the globe. I have to use a litter scoops to loosen the litter up. Any thing I can do to fixed it? Does anyone else have this problem? I had my litter-robot for about 4 years now. I would buy another globe but they are so expensive. Any suggestions?
@Markus The inside of the globe can wear out, but is the problem you are experiencing is due to litter sticking to the inside of the globe? If so, maybe you do not put enough litter inside the globe or you donāt change the litter enough.
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My liter robot turns on and runs but the globe doesnāt spin. Itās not catching the grooves on the ball. So the actually spinner that operates he machine works cause when we lift the globe up and we can see the machine trying to work? What am i doing wrong and how can I fix this? I havenāt owned the robot long and I donāt want to replace it or have to send it back but I have 2 cats that enjoy it and I want it to work again Iām a very busy business owner and like this method of cat waste. Please help thank you
@Aria It seems the black cog wheel is not tighten on the motor. Simply remove the globe and tight the black cog on the motor shaft.
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Hi, weāve had a litter robot for a few years and it just recently stopped working in the following way:
Plugging it in allows it to rotate counterclockwise (with a little struggle) until it reaches the empty point. At that point it reverses direction clockwise to reset position, but with significant struggle. The motor runs very slowly while rotating clockwise (and there may be a slight clicking noise) until it stops mid cycle and the 3 lights flash slowly about once per second. Power cycling repeats this issue.
The robot has gotten dirtiy in the past and Iāve thoroughly cleaned it, but at this point there is no significant debris or litter blocking anything that I can see. As I mentioned I thought I heard a slight clicking when the robot cycled clockwise normally earlier, but the slow operation and stopping is new.
Thoughts? Perhaps the position Sensor was interfering earlier and now the motor has worn out? I can purchase and install new parts but would like some guidance based on the symptoms above prior to purchasing new parts.
Thanks, Brian
@Brian It does seems to be caused by the motor. If the motor is turning slowly, it can creates positioning error such as you experienced. We would certainly suggest you to try and replace the motor.
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The spring loaded doors donāt close anymore. Am I able to buy new springs or do I need to purchase a new globe?
@Dan Unfortunately, we do not carry the springs for the flap doors. However, it would be possible for you to find it on websites such as eBay.
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I am having similar complaint as Dylan Campbell on January 9th, 2016. I do not have any circuit complaints/damage. Please advise.
āIāve had my Litter Robot for several years. Last year the motor went out, so I bought a new base unit. Now Iām losing litter, and I canāt tell why or where itās coming from. The unit seems to cycle just fine. But Iām finding mounds of litter on the floor to the side of the unit. I donāt think that Iām over-filling it. Besides, if that were the case, my cats would be tossing the litter out as they cover their messes. This is like litter leaked out while the globe was spinning. Btw, as I look at the unit, the litter is on the right hand side. Since the globe spins counter clockwise, itās not coming out the openings on the side. I took the thing apart, gave it a good cleaning and even replaced the seal strips. Iāve looked inside the globe to see if there was a tear in the lining, and it seems okay. But Iām still finding litter outside and on the floor. Help! Do I need a new globe?ā
the waste port on my litter robot seems to be stuck and is causing a āskipā in the rotation of the globe. I canāt seem to figure out what is causing this. There is no apparent obstruction. Is there something Iām missing?
Thanks
@Veronica Behind the globe, there is a small handle that you can move up and down. You should be able to move it. If there was something stuck , it should come out.
Thereās nothing electronic attached to this part of the robot. Itās probably something stuck thatās preventing it to move freely.