@Lorena Castaneda If the cycle is taking longer than usual and stops mid cycle, it means the Litter-Robot may think the dump position should have been reached by the time and it cycles back. We suggest you to replace the motor and it should fix the problem you are experiencing.
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Hello,
I lost the spring that keeps the door closed, do you have a rough dimension of the size so I can find a replacement?
Thanks!
Hi. My litter robot is only 1-1/2 years old. Itās stopped rotating and the yellow light (cycling) just stays on. If I turn it off and on, it will occasionally go back to the green light being lit, but will not rotate or make any noise. Should I buy a new motor?
@Jacqui Unfortunately, we do not have the dimensions of this spring, but we suggest you to contact Litter-Robot directly, as they are possibly selling this replacement part. You can contact them here.
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@Giselle It does sound like the motor is defective. We suggest you to open your Litter-Robot and verify the motor connections. You can refer to our guide to help you with this task. If the motor connections seems okay, then you will probably need to purchase a new motor.
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Hello,
Excited about our new litter robot! Having issues with litter escaping from the waste ports during the cleaning cycle. Not a lot but a little every time which is leaving a mess. Any advise?
@Walker Open the waste ports and verify if thereās any debris stuck on the edges. Also, litter escaping from the waste ports can be caused by the litter not clumping enough before the cycle starts.
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Hello! We are having two issues. Litter comes out the trap doors during rotation and robot senses cat, blinks red, but never cycles on its own. It cycles fine, other than the litter out the side, when we press the cycle button. Please advise. Thanks!
@Jill If the red light is flashing, it means the cat sensor was triggered continuously for more than 2 minutes. We suggest to verify the cat sensor sensitivity. As for the litter coming out the trap doors, it may be caused by the litter type as it may not clump enough before cycling or, it may be caused if you are overfilling the Litter-Robot.
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Iāve had the same problem for over a year nowā¦ I turn it on, the motor does a little jerk sound but doesnāt move, then the yellow light stays on for approx. 2 minutes before flashing red. If youāre thinking cat sensor, I can hear it click when I apply a small amount of pressure to the box (i.e. simulating a cat). Iāve also dismantled the cat sensor, put it back together, replaced the switch inside, then replaced the motor, circuit board and wiring harness. Still, it does the same thing. All of my connections are tight. Thereās no debris. Could it have something to do with the hall effect sensor? Thatās the piece I donāt fully understand. Iām at a loss.
Help! My Robot 2 keeps stopping midway and all 3 lights are flashing. Tried unplugging and restarting it and it starts rotating fine, then it looks like the globe starts āskippingā and not rotating. The gear is turning but the globe is not. I checked the gears and they all look fine and I checked the track on the globe and it looks fine also. Any Ideas? Iām sure itās out of warranty. We bought it used and have had it for a few years. Itās been working great until now.
Hi, I recently replaced the motor in our LR, which took care of the solid amber light, but now it wonāt do a complete cycle. I get no errors per se, but it wonāt turn far enough to actually empty the waste. It turns a partial rotation before cycling back (with waste still in it)
@Marta, when you state that the gear is turning but not the globe, is this when you remove the globe that you see this? If you put back the globe will it stop turning? If it is the case then the motor might be too tired to have the globe rotate properly. In that case replacing the motor will fix this issue.
@Scott A, when you replaced the motor did you move the sensor? The white line should be visible on the sensor such as shown in the troubleshooting guide. If the sensor is in the correct position then it might need to be replaced.
@Jamie, if you replaced the wire harness then you also replaced the the hall effect sensor. It should be positioned like shown in the troubleshooting guide, sounds like to motor is not getting the necessary power to have it rotate, could be the power supply since it is the only part that was not replaced, sometimes the power is good enough for the lights and circuit to function but then not enough for the motor to rotate.
@Mathieu Thibault, thank you for your response. I went ahead and changed the motor and it worked perfectly for the first two days and now itās back to the same issue. It sounds strained, the globe turns very slowly and it reverses back before reaching the end of the cycle (which means the dirty litter is never dumped). While I was replacing the motor I made sure to check for other issues and everything else seems to be working fine. Iām at my wits end with this as my cat is very fussy and has started seeking alternative places to go to the bathroom. Does this sound like any issue that youāve dealt with before?
@Lorena Castaneda Have you make sure to install the motor correctly? Make sure the wiring are correctly connected. Are you using the original power supply? Do you have a voltmeter to test the voltage from the power supply? It should be around 15V.
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@Mathieu Yes, I followed the guide carefully and ensured everything was properly and securely connected. I am using the original power supply and I tested it with the voltmeter. It reads exactly 15V.
After my litter robot dumps the litter, it cycles back and the gear does not connect fully in the holes. It starts to ābump, bump, bumpā and wonāt return to the correct position. What can I do?
The globe is cycling normally, but recently began dumping a significant amount of litter into the waste container during each cycle. In just 1-2 days, there is hardly any litter left in the machine and it is all in the waste container. This started after my most recent cleaning of the machine. Nothing appears out of place. I am using the same brand of litter I normally use (and have had no previous problems) and am not over filling it.