Hi, our Litter Robot is not cycling. It starts then stops almost immediately most of the time. Sometimes it will cycle for longer periods before stopping. I have to turn off/on about 10-15 times to get it to complete. I have checked safety wire, bottom cat sensor, gear for stuck debris, and cat sensor for appropriate height/activation.
@Ian The problem you are experiencing is usually caused by the motor. It can be caused by worn out gears.
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@Mathieu Our litter robot is under warranty. Can a new motor be sent out if I send the defective one to you?
@Ian Please contact us via our Support Center (https://www.robotshop.com/en/support/ticket/submit/) with your order information. Our support team will verify what can be done.
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Having issues with the Litter Robot 2, When cycling it gets as far as getting the litter behind the grate and then goes back without dumping the “remains” is there something I can adjust to fix this? where is the sensor located?
@Ilan We suggest you to verify the Advanced Troubleshooting guide to verify the hall effect sensor : https://www.robotshop.com/blog/en/?p=15579
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Washed my LR2, thought I was careful about not getting the electronics in the base wet. Plugged it in and nothing, not lights and no motion. Probably the circuit board?
@HD It can be caused by the circuit board or the power jack. Since you have washed your robot, it can possibly be caused by one of these. You can find both parts on our website: https://www.robotshop.com/en/litter-robot-replacement-parts.html
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Our Litter Robot is awesome but has recently developed a problem. After our cat exits when it does the initial rotation it gets just to the dumping point and the barrel lifts and skips several times then goes into the return rotation. It’s very loud and I imagine damaging. Suggestions please. Thanks!
@Gail, it sound like you are having a problem with the sensor harness. On the sensor harness there is a hall effect sensor that detect magnets in the globe, if the globe is not stopping where it should than either the sensor on the sensor harness is not positioned correctly or that it is defective. Here take a look at the Litter-Robot II Advanced Troubleshooting Guide
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We replaced the power jack and circuit board earlier this year (it’s about 3 years old). However, now all three lights flash and nothing happens. What could our problem be? Thanks!
@Jessica The problem can be caused by the cat sensor, the harness or motor, depending of how your Litter-Robot behaves. If it turns but doesn’t find its home position, than it’s a problem with the harness. If the Litter-Robot doesn’t turn at all, then we would suggest you to verify the cat sensor if it’s correctly in place. If so, the problem can be caused by the motor.
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I have two of your robot litter boxes, and loved them…but the waste door will not stay closed when it is done…one is the older model and has an arm, the other doesn’t…I understand that it may be a rusty spring…how do I fix this? Any help would be greatly appreciated!!
Regina
@Regina You can push the Fill button on the Litter-Robot and have the waste door on top of the globe. Once it is, we suggest you to open fully the waste door and you should see the spring between the door and the back of the globe, inside. We suggest you to clean it, using pressured air. After it is done, you can add some grease to help the spring to close the door.
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Our cat sensor is intermittent. I can set it off every time with 15lbs. But when using 5-10lbs weights, it wont work. Our cats that our 6-8lbs set it off every now and then. but when we first got in 2 weeks ago, it worked everytime. If I adjust the foot/knob to 2 threads and that is still not enough, should i go higher or lower?
@Billy You should turn the cat sensor foot counter-clockwise, as it will be more sensitive and it should detect your cat easier.
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My LR2 has started behaving like Anna C’s - solid yellow light, quick counter-clockwise turn when plugged in, on button press globe starts turning clockwise and doesn’t stop until unplugged. The cat sensor does stop rotation. I tried the wire-snapping but the problem persists. Checked my circuit board, no urine, looks fine. Any other ideas?
@Jon If the unit starts for half a second, stops with a yellow light but it restart when you are pressing the button cycle but doesn’t stop, the problem is caused by the magnetic sensor. We would suggest you to replace the harness.
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My 8 year old Litter Robot (which I used for 4 years, then had to put away, when I moved to a small apartment), isn’t going around. The black wheel goes around, but the big beige ball just sits there. The yellow light (the one in the middle that says, “Cycling/in use” comes on. When I press “Fill”, the yellow light goes out, and the black wheel stops going around. Thank you.
I’ve been using my litter robot for about 5 years now. It started to have some problems lately. Sometimes the globe will rotate to dispose of the litter and on its way back it stops too early with a solid yellow light. I’m guessing that the motor is worn out. Can I test this in some way?