@Jessica The problem can be caused by the cat sensor, the harness or motor, depending of how your Litter-Robot behaves. If it turns but doesn’t find its home position, than it’s a problem with the harness. If the Litter-Robot doesn’t turn at all, then we would suggest you to verify the cat sensor if it’s correctly in place. If so, the problem can be caused by the motor.
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I have two of your robot litter boxes, and loved them…but the waste door will not stay closed when it is done…one is the older model and has an arm, the other doesn’t…I understand that it may be a rusty spring…how do I fix this? Any help would be greatly appreciated!!
Regina
@Regina You can push the Fill button on the Litter-Robot and have the waste door on top of the globe. Once it is, we suggest you to open fully the waste door and you should see the spring between the door and the back of the globe, inside. We suggest you to clean it, using pressured air. After it is done, you can add some grease to help the spring to close the door.
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Our cat sensor is intermittent. I can set it off every time with 15lbs. But when using 5-10lbs weights, it wont work. Our cats that our 6-8lbs set it off every now and then. but when we first got in 2 weeks ago, it worked everytime. If I adjust the foot/knob to 2 threads and that is still not enough, should i go higher or lower?
@Billy You should turn the cat sensor foot counter-clockwise, as it will be more sensitive and it should detect your cat easier.
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My LR2 has started behaving like Anna C’s - solid yellow light, quick counter-clockwise turn when plugged in, on button press globe starts turning clockwise and doesn’t stop until unplugged. The cat sensor does stop rotation. I tried the wire-snapping but the problem persists. Checked my circuit board, no urine, looks fine. Any other ideas?
@Jon If the unit starts for half a second, stops with a yellow light but it restart when you are pressing the button cycle but doesn’t stop, the problem is caused by the magnetic sensor. We would suggest you to replace the harness.
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My 8 year old Litter Robot (which I used for 4 years, then had to put away, when I moved to a small apartment), isn’t going around. The black wheel goes around, but the big beige ball just sits there. The yellow light (the one in the middle that says, “Cycling/in use” comes on. When I press “Fill”, the yellow light goes out, and the black wheel stops going around. Thank you.
I’ve been using my litter robot for about 5 years now. It started to have some problems lately. Sometimes the globe will rotate to dispose of the litter and on its way back it stops too early with a solid yellow light. I’m guessing that the motor is worn out. Can I test this in some way?
@jo gregg If the black cog wheel from the motor is turning, that you can hear the motor but the globe is not, then the globe isn’t correctly in place.
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@wout This issue appears when the motor is worn out. We would suggest you to replace it. You can test the unit by pressing the fill button once and after 15 seconds, press it again twice. It should start to turn the other way. If it gets stuck, then the problem is caused by the motor.
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hello ,my litter robot ,if im switching on he makes his run but after he stops running he give al the 3 light flashing?
@Andrew The problem you are experiencing can be caused by the motor or a sensor. We would suggest you to verify the Basic and Advanced troubleshooting guide. If you have verified the cat sensor and the safety line sensor and they are working perfectly, then the problem should be the motor.
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My litter robot goes through most of it’s cycle normally, but ends on a 45 degree angle with all lights blinking. At the end, it would normally pause at a 45 degree angle and then return to center. Now it stops center and ends at 45. I’ve performed the basic troubleshooting guide instructions, but there’s no change. Any suggestions?
@RDouglas Verify if the hall effect sensor is correctly in place. This problem can be caused by the circuit board, the magnetic sensor or the motor if it doesn’t turn fast enough.
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Hi there, I’ve had my LitterRobot2 for many years (8 or 9 at least) and last year I started getting the problem that GAIL had, and now I have the problem ANNA C and LAURA CONNER (in advanced blog) described. I’m wondering if it is the motor or the hall sensor? I’ve checked the cat sensor. The solid yellow/orange light does not change when the sensor is activated. Please can you advise?
Hi; I just have changed my base from my litter robot ll bubble unit; the robot is cycle and working lights are okay and the problem is that after cycle the dust staying in the globe and is nothing in the tray how it should be What could be the issue? The globe was cleaned as I was thinking about the litter that could cause blocking the windows to open during cycle…many thanks for your answer.
Replaced motor hooked wires the way they came off but unit runs backwards. can I reverse the wires to run the other way since it is a DC motor?
@Liz When the cat sensor is pressed down, the light should turn red. If are pressing on the clean button, does the Litter-Robot cycles correctly?
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@Erika, We suggest you to start a cycle using the cycle button and verify if it completes its cycle correctly. Verify if the traps are opening completely. Let us know how it goes.
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