@Cyril Usually this problem can be caused by the circuit board or the magnetic sensor. We would suggest you to verify your sensors and the connections with the help of the basic and advanced troubleshooting guide.
2 Likes
My Litter Robot II (which is beyond warranty), will not rotate. When I turn it on, the yellow light is steady on. After a few minutes, it goes to green without having rotated. If we press on the step, it goes to red, and seven minutes or so later, it goes to green without having rotated. I went through the above troubleshooting guide and think my motor must be bad, but before I order a replacement, I want to make sure you donāt think itās the circuit board. Can you please advise me on which part I should replace?
@Lisa, according to the information youāve mentioned, the problem you are experiencing is caused by the motor or the harness itself. We suggest you to verify motor connections with the help of our advanced troubleshooting guide : https://www.robotshop.com/blog/en/litter-robot-ii-advanced-troubleshooting-guide-15579
1 Like
Seeking advice: My Litter Robot II works like a charm, except that during the rotation process small amount of litter litter fly out/shoot out on the left side of the unit. This may not be much at the time, but after 10-15 rotations, this is quite a bit of kitter litter that I have to clean up from the floor. Could this be due that the felt strips are worn out? Should I try to replace these? I cannot quite detect why the litter kernels fly out the way they do. this only happens on the left side of the unit, i.e. the right side stay clean and does not allow litter to fly out. - Thanks!
@Rolf, it seems the problem you are experiencing is due to the fact that the litter you are using is sticking on the side of the Litter-Robot. When the Litter-Robot is dropping the wastes, some litter would stick near the Litter-Robot flap doors and it would fall from the side when itās turning back into position. We would suggest you to verify if the litter inside the globe is clean and if it would need to be changed. If not, we would suggest you to try another brand if possible, as it could fix the problem you are experiencing.
1 Like
We have had our litter robot for about 6 months now and it has worked great but it is now all of a sudden rotating the wrong way dumping out the majority of the fresh litter every time one of our cats goes in. It seems to be running an empty cycle when the triggered instead of a normal cleaning cycle I did trouble shoot and after balancing it out did get it to rotate the correct way when I ran it through a cycle,However it seems to have only been a temporary fix as it has continued to rotate the wrong way since . What can I do to fix this?
@Maxton We would suggest you to verify the advanced troubleshooting guide for the sensors connections. Verify if the cat sensor, safety line sensor and the Hall effect sensor are correctly in place.
1 Like
Love the robot! Best Kitty Tv ever. However, lately after I use it, the yellow light flashes and the machine stutters while cycling. Itās not a smooth rotation. And it will keep cycling until it is turned off and reset.
Thanks for your help.
@tickles We suggest you to verify our advanced troubleshooting guide and verify all the connections, to assure proper connections. If it still stutters, we suggest you to replace your Litter-Robot Motor. You can find one here: https://www.robotshop.com/en/litter-robot-2-motor-assembly.html
1 Like
Hi, my litter robot stopped working; I have it for 6 month; the problem that I have got is the yellow light is on, after it goes to red light, and the both three lights starting flashing; it doesnāt goes to the green light and is not running and rotating and cleaning, simply both 3 lights are flashing after that goes to and stay at yellow light or just simply goes to red, switching off. I am wondering where could be the problem: on sensor, or a problem with the motor, or circuit boardā¦Thanks
@Erika The problem you are experiencing can be from multiple sources. Usually, three lights flashing means thereās a sensor triggered in this case. We suggest you to verify the cat sensor adjustment and the safety line switch. If you cannot fix the problem after verifying these, we suggest you to verify our advanced troubleshooting guide.
2 Likes
Hi, from today my literrobot is not working any more! I plug it in and the orange button flashes lightly (colour not bright) or just nothing flashes at all. Can you help me please?
@Reuben Are you using the original power supply? Have you tried following the basic and advanced troubleshooting guide? We suggest you to verify the connections of the Litter-Robot with these guides, as it seems itās either a problem caused by the motherboard, the power supply or simply the connections between them.
2 Likes
Hi Mathieu, thnks for your fast reply.
Yes, i am using the original power supply. I did try the basic guide.
Cannot test the power supply as i do not have a voltage meter. This morning i tried plugging it in again. The orange light (in use) lit up and the motor started moving very slowly. (This without the bubble top part) It did a full cycle very slowly. When i tried placing the bubble on top it just did not move, but makes a noise as if its trying to go round. Based on this behaviour would you be able to indicate what you think is wrong? Iām still under warranty but if its something that i can fix it would be much better then staying without the robot for some time. Thanks. Reuben
The above photos and instructions are a great start but it would be even MORE helpful if there was a guide at the beginning explaining ie. āIf the light is yellow and steadyā¦check these things.ā Thatās where my problem lies. Iāve tried recycling power several times. Iāve found that if I remove the globe it will automatically start cycling on its own after a few seconds. Unfortunately as soon as I put the glob backā¦ it stops immediately and the light goes back to solid yellow again.
@Judy Thank you for your comment on our guide. The lights troubleshooting can be found in your user guide. As for your problem, if the yellow light is on but the Litter-Robot is not turning with the globe, the cat sensor is triggered. We would suggest you to adjust your cat sensor. You can do so with the guide above.
2 Likes
@Reuben This behavior can be caused usually by the motor but it can be caused by the power supply as well. If you have another 12V 500mA positive centered power supply, you can test if the problem is caused by the power supply or the motor. If you donāt have one and you have purchased it with us, we suggest you to contact us on our support center and we would go with a repair.
2 Likes
My litter robot has stopped working and shows a solid yellow light. When I tried to cycle the litter robot by turning off the power using the switch it didnāt respond. I then tried unplugging the jack from the litter robot. This worked less than 50% of the time. I verified that the power source is constant and is not the source of the problem. What is the next step?
@Steve We suggest you to verify the cat sensor if itās properly configured. Also, remove the globe and verify if the motor is turning slightly when you are powering up the Litter-Robot. If so, the problem should caused by a defective motor. We suggest you to replace it.
2 Likes
excess litter is being dumped into the drawer along with the cat waste. What could cause this?