Hi Ebram,
Thanks for the fast reply.
I see you are saying 2 things.
- you want to have my adres so you can send a new CAT sensor.
- you want picture of the Bonnet’s pin.
Am I correct?
Hello @Deathonator,
Thank you for your reply.
Yes, we need all the above mentioned details so we can send you a new CAT sensor.
Not only the bonnet’s pins but also the base pins and Anti-Pinch pins.
We have also asked you to clean the DFI sensor, have you done that step?
Awaiting your reply.
Sincerely,
My adres info is:
Kevin van den Driest
Achter de Hoven 24c
8933 AK Leeuwarden
The Netherlands
I will clean the sensors again then.
Ill let you know if it helps and post pictures.
Very well, awaiting your reply.
Hello @Deathonator,
Thank you for your reply.
The pins seem okay so they won’t need to be replaced.
Was the blue blinking light issue resolved after cleaning the DFI sensor?
We still need your phone number and the serial number to proceed with the replacement.
Awaiting your reply.
Sincerely,
I am gonna let the robot spin for couple of day of uses.
And check if it gives problems or not.
After few days of trying, I will let you know.
It does still not sense the cats sometimes.
phone number is +31 6 52862360
Serial: lr3-3160821
Hello @Deathonator,
Thank you for your reply.
It’s possible that the robot has been moved or touching any objects around it causing the CAT detection sensor to malfunction.
Please make sure that the robot isn’t touching anything and the floor beneath it it flat and firm then press the “Reset” button and test if the issue reappears again or not.
Awaiting your feedback after a couple of days.
Sincerely,
Hello,
The suggested things worked for me.
After cleaning all the pins showed in video the issue is resolved.
Hello @Deathonator,
Thank you for your reply.
That’s great, glad we could help.
Please try to clean these pins and the DFI sensor from time to time to avoid any issues with them.
Feel free to contact us again if you need further assistance.
Sincerely,
I have the same problem again. I have cleaned the pins again but the issue still persists.
Also the rubber pad inside the robot is comming lose after 2 years of use. See the video.
https://drive.google.com/file/d/11kXIr39XmQgwT9BTSbJsWNGiyJDO1wDX/view?usp=sharing
The robot goes into yellow flashes and I need to reset it 100 times before it starts spinning again. When it is spinning, it will stop mid cycle and then I need to reset it like 100 times before it continues. I have tried cleaning the pins the same way as before but no work this time.
I need help please.
Hello @Deathonator,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble again with your Litter-Robot.
Please grant access so we can view the video.
Awaiting your reply.
Sincerely,
I have granted permission
Hello @Deathonator,
Thank you for your reply.
We will send you a new PVC liner under the warranty.
We didn’t see the yellow flashing light issue that you mentioned so please send us another video showing it.
Also, please confirm if these are still your shipping details:
Kevin van den Driest
Achter de Hoven 24c
8933 AK Leeuwarden
The Netherlands
+31 6 52862360
Awaiting your reply.
Sincerely,
Hello @Deathonator,
Thank you for your reply.
The slowly blinking yellow light issue is usually related to the contact pins.
Please bend the bonnet’s tabs outwards by 90 degrees as shown in the picture below to help fixate the bonnet into the base more:
Also, make sure that the connectors of the pins are connected correctly (black and purple wires aren’t reversed)
You can confirm that from these two videos:
Bonnet’s Pin:
Base’s Pin:
Awaiting your reply.
Sincerely,
I did these things you said.
Also cleaned the pins again.
Issue still persists.
Also the rubber is comming loose.
Are you sending a new rubber globe for the inside of the litter robot?
Hello @Deathonator,
Thank you for your reply.
Yes, we will send a new rubber globe.
Please send us 3 pictures like the ones we are attaching below:
Awaiting your reply.
Sincerely,
Hi!
I am wondering when the rubber globe is arriving!
Yours sincerely,
Kevin
Hello @Deathonator,
Thank you for your reply.
We are still waiting for the pictures of the pins that we have sent to you earlier.
We need to confirm their status in case they needed to be replaced along with the PVC liner or not.
Awaiting your reply.
Sincerely,