Litter Robot 3 Connect app connection problem

Help & Support Domestic Robots
166

Got them off of Amazon. I believe I recall them being from LitterRobot/Whisker.

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167

Hi again @MoniqueAnna

This would mean you got it directly from manufacturer so you should contact them regarding your warranty. It is possible that WiFi chip on the main circuit board is defective.

You can contact them on [email protected] 1-877-250-7729

Thank you.

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168

Thank you for all your very prompt help, guidance and information :smiley: Hopefully, I can get this problem resolved through them asap as our dogs are taking advantage of the LR’s not working, while we’re not home, to randomly sneak some snacks from the “Kitty-Crunchy Buffet’s” :nauseated_face::face_vomiting:

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169

Hello everyone, I bought my LR3 from someone and i can’t get my app connect to, can you check with litter-robot to release from the original one ?

SN: LC3CI152897

Thanks

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170

Hello @Gonzi,

Can you share a screenshot of the error message?

Thank you.

171

Hello @igor_X, Sorry for my late answer, here’s the screenshot:

Image from iOS
Image from iOS1125×2436 147 KB

Thanks

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172

Hello @Gonzi ,

Thank you for your reply.

In this case, please write to Litter Robot support so they can remove the old account and then you will be able to register.

You can contact them on [email protected] 1-877-250-7729

Feel free to ask anything else.

173

Hi - im having the same issue constantly going offline. Can you please update my software ? LR3CI091656

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174

Hi @Sarita84,

Yes, we will ask Whiskers support to update it.

Thank you.

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175

Hi, we have two Litter Robots that having the same issue with constantly going offline. Can you please update the software?

  1. SN: LR3CI128831
    Firmware #: 2fa3587

  2. SN: LR3C023481
    I can’t see what the firmware is on this one for some reason, here’s a screenshot if you need it.

LitterBot
LitterBot945×2048 93.5 KB

Thank you!

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176

We will check. Thank you.

177

Thank you! We’re they able to update it?

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178

Hi @Sarita84. No, support didn’t reply yet. We will remind them. Thank you.

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180

LR3CI091656 updated successfully.

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181

LR3CI128831 = success
LR3C023481 is not an LR3CI model. No OTA is possible.

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182

Thank you so much!!

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183

Having some of the same issues, can you please request update for LR3CI127099. Thanks!

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184

Yes, we will request an update. Thank you.

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185

Same problem here, requesting an OTA update LR3CI504945

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186

We will check. Thank you.

1 Like