Litter Robot 3 Connect app connection problem

Help & Support Domestic Robots
146

Hi, I’ve also been seeing the offline issue, could you please update LR3CI072500 ?

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147

Hi @djb61 !

We will check if the update is possible.

Thank you.

148

LR3CI072500 successfully upgraded to 1.0.2:B

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149

Can you see if my litter robot needs its firmware updated?

number: LR3CI300714

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150

Yes, we will check it. Thank you.

151

Hi. Could you please do mine as well (LR3CI147505)? Thanks in advance.

1 Like
152

Hi @marcgagnon . Yes, we will put it in a queue. Thank you.

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153

@mblauvelt18 @marcgagnon LR3CI147505 & LR3CI147505 successfully upgraded to 1.0.2:B.

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154

I’m having the same issue with the Litter Bot going offline. I’ve only had it a couple of days. My firmware is 1.0.2:B. Can you see if serial number LR3CI426668 needs a firmware update? Thanks!

155

For what it’s worth, I think I’ve found the root cause of the LR3 network issue.

Basically what’s happening is the LR3 is ignoring an important keep-alive interrogative from the access point and gets kicked off the network. There’s other factors in play (incompatibility with 802.11n and WMM), but this appears to be the core issue.

I’ve put a write-up on my blog here

Hope that helps.

2 Likes
156

Hello @igor_X can you see if my Litter Robot needs any update? lately is always offline only when I press the button to cycle it comes alive again on the app.

Serial: LR3CI069218

Thanks

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157

We will check. Thank you.

158

Hello! I am having the same issue can you please check LR3CI100120?

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159

Yes, we will check with Whiskers support. Thank you.

160

@Koriannder @freddy_ventura

LR3CI100120 & LR3CI069218 have both been successfully updated to 1.0.2:B

1 Like
161

@igor_X

I have two Litter Robot 3’s that both are stuck “Offline” that I’ve been unsuccessfully able to get back online. We have 6 rescue cats and 3 Standard Poodles so heavily rely on the Robots to work. Could you please check the software update on my two LR’s please as it seems to fix all the other posters issues :smiley: Thank You!!

  1. LR3C1484922

  2. LR3C1408116

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162

Thank you very much

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163

Hi @MoniqueAnna and welcome to our forum.

If the units are constantly offline, probably it will not be possible to update these, and according to the serial numbers, these should have latest software.

These are bought recently right?

164

Yes, bought the 1st one last summer and the 2nd one a few months ago. The 2nd one went Offline a week ago. I’ve tried many “fixes” then finally deleted it off of the app but now can’t even put it back on as the power button flashes red (not blue to procede to next step) after holding cycle and empty buttons. The 1st LR does the same.

1 Like
165

Hi @MoniqueAnna

Thank you for your reply.

Did you buy your robots from RobotShop?