Litter Robot 3 Connect app connection problem

igor_X · December 2, 2020, 7:43pm

It was successfully updated.

Kolk123 · December 3, 2020, 11:48am

@igor_X
Nice! thank you im gonna let you know if the litter works better now

Kolk123 · December 12, 2020, 10:20am

Everything works lots better after the update! Thank you very much!!

igor_X · December 13, 2020, 2:14pm

You are welcome

Minato · January 20, 2021, 2:39am

Hello, sorry to bother I was hoping you could help me updating my litter robot too, I’m having the same issue connecting it to the wifi. I have follow all the steps and nothing seems to work perhaps it needs an update. The serial number is LR3CI080825. Thank you

igor_X · January 20, 2021, 8:46am

Hi @Minato and welcome to our forum.

I think robot has to be online so it can be updated.

What issues exactly are you having?

You didn’t manage to connect your app or something else?

Minato · January 20, 2021, 5:17pm

Robot is on right now, it does the cycle when I turn it on but then to connect it to the app I can get pass step 3, it says serial number not available. I tried resetting it, tried the 15 seconds, the router and nothing worked.

igor_X · January 20, 2021, 5:56pm

Are you using Android or iOS device?

Minato · January 20, 2021, 6:17pm

I’m using Android

igor_X · January 23, 2021, 12:54pm

We contact manufacturer to see what can be done.

Please have a look at this video also: https://www.youtube.com/watch?v=-QsTZ-s8xrk

It can be helpful.

twits19 · January 24, 2021, 6:56pm

Same issue here. It stays offline. I uninstalled, reinstalled turned off 5ghsz. It worked, turned back on 5, and now offline again!

would you please check on status update for mine?
LR3Cl157280

Hollyollioxinfree · January 24, 2021, 11:24pm

Can you check mine please? I have been having the same issue since we first got the little robot. It goes offline all the time and today I changed out the waste drawer but it wouldn’t let me reset it to empty on the app. I had to finally just press the reset button on the robot itself. Ny serial number is LR3CI228383

igor_X · January 25, 2021, 9:21am

Sent to manufacturer. Thank you.

igor_X · January 25, 2021, 9:21am

Sent to manufacturer. Thank you.

igor_X · January 26, 2021, 10:35am

@Hollyollioxinfree @twits19 both were successfully updated.

igor_X · January 26, 2021, 10:38am

@Minato LR3CI080825 was registered on 2020-01-06 by email address: [email protected]

Is this your data, or you maybe bought your robot from someone?

Minato · January 26, 2021, 5:32pm

I bought it from him actually

igor_X · January 27, 2021, 11:39am

Litter-Robot released this robot from his account. You should be able to register now.

Minato · January 27, 2021, 5:20pm

Great…!!! I was able to get it connected it. Thank you for the help.

igor_X · January 27, 2021, 5:21pm

You are welcome.