Litter Robot 3 Connect app connection problem

Help & Support Domestic Robots
227

Firmware is 2fa3587
Serial is LR3CI105015

1 Like
228

Hi @Adbr123455 . Yes we will check. Thank you.

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229

LR3CI105015 has been upgraded to 1.0.2:B

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230

Both of my LR3C0 unable to connect to Whisker App. I believe it is due to their network update. However, I reached out to Litter Robot Customer support, they ask me to purchase the Litter Robot 3 Connect Upgrade Kit ($100 each) to replace my old WiFi Kit. I think this is inacceptable. Any other way I can try to get the issues resolved? Thanks!

1 Like
232

Serial Numbers:

  • LR3C060803
  • LR3C056003

Model:

  • LR3C-1200
1 Like
233

Hi @WhateverYouSay and welcome to the forum. We are sorry to hear about the problem.

Couple of questions:

  • what is the error message when you try to connect these robots?
  • at which point it stopped working?
  • are the robots still in warranty?
  • if yes, where did you buy these? RobotShop or directly from Litter Robot?

Thank you.

234

Hello,

My connect3 has the 61d09ce-dirty firmware.
Serial is : LR3CI152829

It is connected to the app and online/ready.

Please push for an update.

Best regards

1 Like
235

Hello @Toking ,

We asked Whisker support to update it.

Thank you.

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236

LR3CI152829 has been successfully upgraded to 1.0.2:B

237

I already have 1 litter robot 3 that works fine. I just added another one, and it will not connect to the app. I get all the way to it connecting to my wifi, then it just connects endlessly and goes nowhere. ideas?

Heeeeelp!

Thank you!

239

Hello @Lauruie,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with one of your Litter-Robots.

Here is the advice from manufacturer:

At the end of the onboarding process, if the app just says “Finishing up” for longer than 1 minute. please do the following:

*** Leave the app**
*** Select WiFi settings (It will be connected to Litter-Robot still)**
*** Choose their home network **
*** Open the app back up**

This will instantly connect them.

Let us know how it goes.

Sincerely,

1 Like
240

Still nothing :frowning:

241

Hello @Lauruie,

Please provide us with your order and serial numbers.

Sincerely,

1 Like
242

Good morning,

I do not have an order number, as I purchased this used. But the sn is LR3C007365.

Thank you!

243

Hello @Lauruie,

Thank you for your reply.

It’s possible that the robot needs a software update so we will check with the manufacturer if that’s the case.

Please keep your robot turned on during that time.

We’ll get back to you shortly.

Sincerely,

2 Likes
244

Hello @Lauruie,

Thank you for your patience.

Here’s the manufacturer’s reply:

it is difficult to check as the robot has been deleted? Therefore I don’t have any good insight. If the serial number is correct, this is very old LR3C. If customer was attempting to change routers, it may not be compatible with a modern router.

Sincerely,

1 Like
245

Any idea on how to update it without buying a whole new unit? This kinda sucks
 lol

1 Like
246

Hello @Lauruie ,

Thank you for your reply.

You can order the upgrade kit from this link:

This video will help you install it:

Let us know if there’s anything else we could assist you with.

Sincerely,

1 Like
247

Thank you so much for your information! If that doesn’t fix the problem, can I return it for a refund?

Thank you again!

Laurie

248

Hello @Lauruie,

Thank you for your reply.

Yes, you can return the kit within 30days of the purchase.

Sincerely,

2 Likes