Please request firmware update LR3CI387488. Thanks
Hello @Parkee99,
Welcome to RobotShop community.
Very well, we will ask the manufacturer to update your robot.
Please keep the robot online.
Sincerely,
1 Like
Thanks!, already updated. 
1 Like
So, my old board has 4 plugs but the new board only has 3? The old one has 2, 4 prong plugs. Suggestions?
Thank you
Hello @Lauruie,
The 4th plug was there for older machines that required an external Wi-Fi module and this 4th plug was there to connect that extra module to the main circuit board.
But now as you can see, the Wi-Fi module is already embedded into the main circuit board and thatās why the 4th plug has been removed.
Let us know if you need further assistance.
Sincerely,
2 Likes
Could you please push the firmware update to my litter robot 3 as well. Iāve been having offline isues with the app since I bought it 2 years ago and just found this thread.
serial is: LR3CI092023
Hello @PKAWA,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
We will ask the manufacturer to update your unit.
Please keep the robot online and as close to the router as possible.
Weāll notify you once itās done.
Sincerely,
1 Like
Were you able to update the litter box?
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Hello @PKAWA,
Unfortunately, the manufacturer didnāt get back to us regarding your robot.
We sent them a new reminder and will get back to you once they reply.
Thank you for your patience.
Sincerely,
1 Like
Hello @PKAWA,
Thank you for your patience.
We have been informed by the manufacturer that the robot has been updated to version 1.0.2.B
Please let us know if you are having any further issues.
Sincerely,
1 Like
It has been updated. Thanks.
2 Likes
Ik kan geen verbinding meer maken met mijn litter robot 3.
Als ik cycle en empty ingedrukt houd dan komt er een rood lampje.
Serienummer is LR3CI490861
Hallo @Lisette,
Welkom bij de RobotShop-community.
Het spijt ons te horen dat u problemen ondervindt met uw Litter-Robot.
Geef ons uw ordernummer of een kopie van de factuur door.
Heb je geprobeerd de robot 2 uur los te koppelen en vervolgens opnieuw te testen?
Wachtend op uw antwoord.
Eerlijk,
Hello @Lisette,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Have you tried to unplug the robot for 2hrs then test it again?
Awaiting your reply.
Sincerely,
Bedankt voor je reactie.
Het ordernummer is 330800001837
Ik zal het even proberen om 2 uur los te koppelen
Na twee uur loskoppelen werkt het ook niet
Hallo @Lisette,
Dank u voor uw antwoord.
Het bestelnummer dat u heeft opgegeven, heeft geen resultaten opgeleverd in ons systeem, dus stuur ons een kopie van de factuur zodat we het beter kunnen bekijken.
Aangezien het probleem na 2 uur loskoppelen niet is opgelost, moet de printplaat worden vervangen.
Wachtend op uw antwoord.
Eerlijk,
Hello @Lisette,
Thank you for your reply.
The order number that you have provided didnāt show any results on our system so please send us a copy of the invoice so we can have a better look.
Since the issue wasnāt resolved after 2hrs of disconnection, the circuit board will need to be replaced.
Awaiting your reply.
Sincerely,
1 Like
Hello, could you help me with my Litter Robot, serial LR3CI310386. Thank you in advance!
Hello, could you help me with my Litter Robot, serial LR3CI310386. Thank you in advance!
Hello @Hexgrrl,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with a description of the issue you are having indicating the status of the lights on the robot.
If thereās a blinking light, is it blinking once per second or faster?
Awaiting your reply.
Sincerely,
1 Like
My LitterRobot 3 wonāt connect to the app. Serial number LR3CI310386.