Litter Robot 3 Connect app connection problem

Help & Support Domestic Robots
207

Hello my litter robot is having the same offline issue, can you update the firmware please? I’ve been battling with the unit going off-line for the past two weeks. serial number is LR3CI0552868

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208

Hello! Yes, we can ask for an update. @Smokeumm can you check the serial number again?

209

Sorry the correct serial number is LR3CI552868
Thank you!!!

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210

Hi @Smokeumm ,

If that is the case, then this robot already has the latest firmware.

211

Ok well there must be a bigger issue. Doing a hard reset, reinstalling the app, and a few other tricks I came across on the net and it still did not fix the issue. The unit is 4 months, it worked great up until a couple of weeks ago. Weird. Thank you for trying to help!

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212

Hi @Smokeumm ,

Thank you for your reply.

Is the unit offline all the time?

213

My litterrobot3 Is not connecting to Bluetooth.

SN: LR3CI123958
Model: LR3C-1200

214

I have started to get exactly the same issue the last 2 weeks, as has been explained by a lot of ppl here, and I’ve tried all the steps of unplugging for 10 min and all other steps, but it just dont work.

Its online for some time, then goes offline
If I press cycle manually then it cycles and then it comes online again
And then it goes offline
And I’ll have to either press cycle or on/off for it to go online again.

I’d really like some update that seems to have fixed the issue for a lot of others;

SN: LR3CI072357
Firmware: 2fa3587
App version: 1.2.2 build 2

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215

Hi @Jorgen_Sthlm !

We will ask for an update.

Thank you.

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216

LR3CI072357 has been updated successfully.

217

Can an you check my Litter Robot 3 Connect, too?
The serial number ist LR3CI523439

I have no connection since yesterday and unplugging didn’t work.

Best regards Kathrin

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218

Hi @Kaaty ,

This serial number has latest firmware version installed. There has to be something else that is causing the problem.

Did you try restarting your router?

Or reinstalling the app?

Thank you,

219

Yes, I have already tried everything, but unfortunately it still does not work.

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220

Could you send us a screenshot from the app? Is there any error message there? Are there any blinking lights on the control panel of the robot?

Thank you.

221

image
image828×1792 122 KB

Please find enclosed a screenshot of the app.

Tried to update the network then it starts to glow red.

Unfortunately, pressing the reset button does not work either.

Br Kathrin

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222

Please try following:

  1. Press and hold down on the cycle and empty button at the same time until the power light turns red

  2. Wait 10 seconds and then press reset once to clear the red.

  3. Attempt to onboard as normal. Litter-Robot should now broadcast.

Let us know if this works.

223

Unfortunately it does not work.
The robot is still offline, the light is also always red when I try to update the network

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224

It is possible that WiFi chip on the main circuit board is defective. We will contact you via email for further steps. Thank you.

225

Okay - Thank you

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226

Same issue
Can you please check/reset mine as well?
Serial # LR3CI105015

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