I require your help regarding a problem I’m encountering.
Description: Litter Robot 3 won’t cycle. Getting a flashing yellow light (Once per second). When powering off and doing a full power cycle, turns on, does a minuscule movement, stops and gives the flashing yellow light.
Hardware concerned: Litter Robot 3 - Open Air
Software concerned: N/A
Troubleshooting steps already taken: Wiped down all contacts on the bonnet and the base. Wiped down and cleared any litter debris in the globe track. Full Power Cycle. Ensured it is on a flat surface. Ensured that the main gear is not loose.
Additional information: Shield is removed from the unit.
Cleaning the contacts was the usual way of resolving this problem for me in the past, but it now seems to be ineffective.
Hi there, my costco order number was 668968029 - from Oct 2017.
I did some additional troubleshooting today and the issue is definitely with the night light. My litter robot is in a location that doesn’t get much light at the best of times. I did a test where I used my phone to shine a light at the sensor. While shining the light it ran smoothly. When I turned the light off during the cycle it stopped, and started running again when I turned the light back on.
Here is the image of the night light on the bonnet. All the connections seemed pretty tight to me.
Yes, if the nightlight isn’t working, the robot will stop at whatever position it was at and the yellow light will keep blinking slowly (once per second)
We are not the manufacturer of the Litter-Robot so we don’t really know the main reason behind this but it’s probably connected to the circuit board to give an error whenever there’s an issue with the nightlight.
It sounds pretty stupid solution if the main reason for nightlight is convenience, but at the same time dysfunction of the light affects the function of the entire system.
No I did not order an extended warranty. Though I did use the internet to see if I could just turn off the night light and see if that fixes the issue. A quick google search told me that by holding the power button for 5 seconds will turn the nightlight function on/off. So I just powered up my robot and held the button. The light went out. I let go of it, and it’s running smoothly.
You are probably not going to like this post… I have purchased 5 Open Airs in the past few years and my experience is that some of them will work brilliantly for about 6 months and then give trouble like the posts I’ve read here. Litter Robot had me replace numerous components, all of which didn’t help… or at least not for long. Some didn’t even work for 6 months, alas… I have one remaining that works sometimes… sigh… truthfully, I’ve given up and I manually scoop into the drawer. I did not give up for more than 2 years… but there’s a limit… sigh… Sorry I couldn’t provide more optimism.
flex the two front bonnet tabs outward at as close to a 90-degree angle as you can. Hold in position for 20-30 seconds and put it back in. Make sure it properly snap with "click"sound. —> this solve my problem once and for all.
Hi Ebram,
I didn’t buy them from RobotShop, I bought directly from Litter Robot. Curious… how would you fix them? On some I’ve replace numerous components based on Litter Robot advice.
If there really is something I can do to get these functioning again, that would be fantastic.
Cheers,
Karen
Sorry I couldn’t provide more optimism.