Wifi problem with litter robot connect

Help & Support Domestic Robots
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Hi!

I require your help regarding a problem I’m encountering.

I have same problem and issue than described here : Onboarding the Connect app: I get a red light on my Power button instead of a blue light

Description
I need to reconnect my litter robot and during the procedure the power light goes from white to blue in three seconds but turns red after 1-2 seconds
So, there is no wifi to connect.

Hardware concerned
Upgrade kit forLitter-Robot III Connect

Software concerned
Autopets Connect app

Troubleshooting steps already taken:
I have applied all the solutions described here Onboarding the Connect app: I get a red light on my Power button instead of a blue light

Additional information:
The upgrade kit has running perfectly until now

Thank you so much in advance for your help!

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Hello @JM_DomoAdepte ,

Welcome back to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Please unplug the robot for 2hrs then try the onboarding process again.

Make sure to remove your fingers from the 2 buttons once the “Power” button turns blue.

Let us know if the “Power” button would still turn red or not.

Awaiting your reply.

Sincerely,

1 Like
4

Hello @Ebram

I have tried two more times during the week-end and the “Power” button turns blue and turn red after 1-2 seconds…
My order number for the kit upgrade litter robot III upgrade is #1400064109 (Mar 23, 2021)

Best regards,

JMarc

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Hello @JM_DomoAdepte ,

Thank you for your reply.

In this case, the wifi module has gone defective and the circuit board needs to be replaced.

We will send you a new circuit board.

Please provide us with your shipping address.

Awaiting your reply.

Sincerely,

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Hello
My shipping address is:

Jean-Marc ROGI
Lotissement de la Cigale
Chemin de la Pinède
30260 Vic le Fesq - France

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Hello @JM_DomoAdepte ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely day, stay safe.

Sincerely,

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This topic was transferred to internal RobotShop Support.

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