I hope everyone is well. I require your help regarding a problem I’m encountering.
I am having issues with 2 of my litter robot open air III.
1st robot: blue light started blinking after each cycle. We were just resetting. However, today the robot would do a cleaning cycle and never stop rotating. It gets stuck upside down. Blue and yellow light blinking rapidly.
Please see videos below:
2nd robot: won’t cycle. It is blinking red and resetting or restarting it doesn’t work
We are sorry to hear that you are having trouble with your Litter-Robots.
Please provide us with the order number and the serial number of each robot.
The first thing we have noticed in the videos is that both robots are having too much clean litter so please keep it below the indication circle as shown below then press the “Reset” button and let us know if there’s any change on the robots:
Awaiting your reply.
Thank you so much for your reply. So robot #2 definitely the litter is under the mark.
Robot 1, removed litter but now it is stuck in flashing blue and won’t cycle, reset or anything else. The only thing that “works” is when I switch off the unit or unplug it. Rest of the buttons won’t work.
Serial numbers below
One of them is one of the first robots I purchased (I don’t think it is under warranty, the second is Order #1096617.
Is the old robot the one with the red blinking light or is it the one with the blue blinking light?
Regarding the blue blinking light, please try to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them.
Here’s a video to help you locate these parts:
As for the red blinking light, this robot will need a new CAT sensor and this video will show you how to replace it:
Lastly, we will need to see pictures of the contact pins on both of these robots to check if they need to be replaced or not:
Hope you are well. Apologies for the late reply but not even in my wildest dreams I was going to be able to dismantle this robot. My husband arrived yesterday so this is when I got the photos, and cleaned the circuit boards for both robots as instructed.
Ebram, just a quick update. The blue blinking robot is now unresponsive. It switches on but none of the buttons work. It is stuck in the upside down position and the yellow light is blinking rapidly. If you disconnect the robot, when you plug it back in the blue light flashes rapidly (as it was when I first contacted you.)
For the robot with the red blinking light, it’ll need a new CAT sensor along with the 3 sets of pins.
Cat sensor replacement video:
As for the other robot with the blue blinking light, you will need a new DFI sensor along with the 3 sets of pins as well.
The first robot is under warranty so we will send you its parts for free and we will send the other parts for the 2nd robot along with these parts and you would only have to pay for their cost.
Please provide us with your shipping address and phone number if you wish to proceed.
You can send these details in a private message for more security.
Yes, please. We are struggling with only 4 robots workinf atm (LOL). How do I pay for the replacement parts? If there is an option for expedited delivery at a fee, i might be willing to pay for it.
My shipping address is:
Calle Hierbabuena 11
Alhaurin el Grande 29120
Malaga
Spain
I have a last question for you. The metal pucks that are placed under the rubber have come off. We have tried to put them back but we have been unsuccessful.
Do you have any suggestions on how to fix this? (They’ve come out off all 6 robots)
I do hope you are well. Writing as I have again two robots not working. Not the same as the last time. Both robots are blinking yellow rapidly and are unresponsive to resetting or unplugging/plugging back in.
