Very well, we will forward you now to our replacement department to help place your order.
You will be contacted shortly via email with further instructions.
Have a lovely day, stay safe.
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Hi Ebram,
Hope you are doing well. So I have received the parts and replaced them according to the videos you sent. However, I am still having issues with the robots.
First, I did not receive all six pairs of pins in the order (see attached).
Robot 1: this is the robot that we did not change the set of pins that was not received. This robot blinks blue and is unresponsive to any button and it is stuck in an upside down position atm.
Robot 2: cycles when reset; but it stops every 2 seconds. After the cycle ends all three lights are on in sequence. It also gets stucked during cycle and does not sense when a cat goes in (as it is blinking)
Let me know if you are able to open the attachments :o)
Adriana
Hello @tururera ,
Thank you for your reply.
We are sorry to hear that you are still having trouble with your Litter-Robot.
We will reply to you via email to further investigate the issues and the missing parts from your order.
You will receive an email from us shortly.
Sincerely,
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