Litter robot starts to cycle, either from cat use or pushing the cycle button. Unit starts to rotate then within seconds stops, rotates back slightly then stops totally and yellow light flashes then red. By turning on and off many times it does get to the point it empties and returns to home position. Ive followed the instructions to do a hard reset. Unit still stalls.
[size=2][font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]Hi,[/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]If the Open Air unit cannot find Dump and/or Home position, the control panel will display 3 lights blinking. If you have recently disassembled your globe please advise.[/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]Please remove the globe and check the black gear connected to the motor. When you press on the black gear with your finger, does it seem loose or free‐spinning? If so, please follow the instructions for tightening the set screw, here: litterrobot.kayako.com/Knowledge … r-solution[/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]When replacing the globe onto the base, make certain that the track around the outside of the globe is properly aligned into the groove on the base.[/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]If the unit is plugged into a power strip, try plugging it directly into a wall. Sometimes the issue is caused by a fluctuating power supply, low voltage, or other power issues. If the globe is filled past the fill line remove litter so the fill line is exposed.[/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]Can we ask the specifications on the adapter for the power supply you are using Correct Spec: 15VDC regulated adapter 400mA to 1,000mA.[/font]
[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif][Note: If you are using a power supply with different specifications, the Litter‐Robot may appear to work properly; however, inadequate power can cause the unit to malfunction over time.][/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]1. hile powered on, unplug the unit from the back of the base.[/font]
[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]2. There is a pin in the jack where the small connector from the power supply is inserted. This pin should be split. Find something small and open it slightly if it is not. 3. Plug in the power supply and let your unit cycle. What happens? A blue solid light means the issue should be resolved.[/font]
[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]If the unit does not return Home, or does not return Home with a solid blue light, please provide details of any lights on or blinking on the control panel.[/font]
[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]*Are the lights blinking all at once or sequentially?[/font]
[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]**If sequentially, please provide the colors in sequence.[/font]
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[font=system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, Arial, sans-serif]If the Litter‐Robot does return Home with a solid blue light, there are no issues with the functionality of the unit at this time.[/font][/size]
Thank you for the tech advice. Turned out that splitting the pin in jack for the power cord returned the unit to normal functioning. A week with no functioning litter robot was awful! Ive now ordered a second one!
Thanks again.