I was replacing the liner for my Litter Robot and I found 2 rectangular magnets on the floor. I don’t know where they came from but they must have been I the globe somewhere. I opened up the spring key and found 2 more.
Needless to say, nothing functions at all now. Any idea where these magnets belong?
Hi, these magnets come from the Globe and must be placed in a specific position to trigger the Hall Effect Sensor in the base of the robot. This will allow the robot to track position of the globe.
For further troubleshooting, we suggest you contact us via the support center.
I went to the above website you suggested but could not find where/how to position the magnets in the litter robot open air. If anyone can provide step-by-step instructions/directions it’d be extremely helpful.
Regarding Litter robot 3: I see the two openings where the magnets go. I put them in and the globe still does not complete rotation. It worked perfectly until I took it apart to clean. Do the two magnets need to go in positive (attracted to each other) or negative to each other? Just cant figure why it wont work all of a sudden.
I came across the same problem.
A few days ago I disassembled the globe to do a thorough cleaning. I didn’t notice three of the magnets falling off. I was doing the cleaning outside and could only found on pair of magnets, the two other pairs could not be recovered. Living in Japan, there isn’t any store anywhere selling the same size magnets. I tried to put some I found at my local DIY store that were a close match but still, it never worked.
I then proceeded to the “authorized dealer” in Japan. No contact, no phone number of course. They sell every single spare parts for the Litter Robot EXCEPT the magnets.
I then contacted the maker support. I explained my problem but the fist question I was asked was “where di you buy it”. Then I was simply told: “you have to replace the globe”. Awesome… so for a couple of magnets that cost a few bucks I have to replace the entire globe which cost of course more than an hundred bucks. It’s just a JOKE. Shame on Littler robot and their design. Nothing prevents the magnets to fall off, no stopper, no glue, not even a little tape. Such a bad design is just pathetic and the even worse customer support put the final nail on the coffin. there is a nice chinese rip off available online and I’m almost sure it’s better designed and made.
The manufacturer doesn’t give care. They just told me to buy a new globe. I asked them if it was a joke and was very pissed, they didn’t even bother to reply.
I found a device made in Shangai called the Cat link which really similar to the Litter Robot. IT costs a hundred bucks less than the Litter Robot Air and has smartphone connexion capabilities… I think I’m going for this as the manufacturer of Litter Robot clearly doesn’t care about their customers…