My litter robot’s lights sequentially blink all the time. First blue, then yellow, then red. When I hit reset button, it will go back to solid blue light. But when the cycle runs, it won’t go back to home position and all lights started blinking. Any ideas?
If the Open Air unit cannot find Dump and/or Home position, the control panel will display 3 lights blinking. If you have recently disassembled your globe please advise.
Please remove the globe and check the black gear connected to the motor. When you press on the black gear with your finger, does it seem loose or free‐spinning? If so, please follow the instructions for tightening the set screw, here: http://litterrobot.kayako.com/Knowledgebase/Article/View/85/41/litter-robot--free-moving-gear-solution
When replacing the globe onto the base, make certain that the track around the outside of the globe is properly aligned into the groove on the base.
If the unit is plugged into a power strip, try plugging it directly into a wall. Sometimes the issue is caused by a fluctuating power supply, low voltage, or other power issues. If the globe is filled past the fill line remove litter so the fill line is exposed.
Can we ask the specifications on the adapter for the power supply you are using Correct Spec: 15VDC regulated adapter 400mA to 1,000mA.
[Note: If you are using a power supply with different specifications, the Litter‐Robot may appear to work properly; however, inadequate power can cause the unit to malfunction over time.]
- While powered on, unplug the unit from the back of the base.
- There is a pin in the jack where the small connector from the power supply is inserted. This pin should be split. Find something small and open it slightly if it is not. 3. Plug in the power supply and let your unit cycle. What happens? A blue solid light means the issue should be resolved.
If the unit does not return Home, or does not return Home with a solid blue light, please provide details of any lights on or blinking on the control panel.
*Are the lights blinking all at once or sequentially?
**If sequentially, please provide the colors in sequence.
If the Litter‐Robot does return Home with a solid blue light, there are no issues with the functionality of the unit at this time.
For the last 6 weeks the robot keeps stopping during the cycling and the yellow light blinks. Sometimes if I “gently” kick it it will resume, sometimes it won’t. I’ve tried unplugging it and I cleaned it today but it still does it. I have no idea how long it will sit like that, sometimes it’s mid-cycle and stalled when I come home. Sometimes I’ll look in on it and no one’s used it but it will be blinking yellow, then usually goes back to solid blue. There’s nothing touching it on any of the sides. Currently trying to make sure the bonnet is on securely. I have a feeling I’m coming close to the 18mon warranty, any other recommendations before I call Customer Service about returning it? My 3 cats and I LOVE it and NEED it in our lives- I just need it cycling properly! Thanks!
Hi this morning my litter robot went into cycling mode and dumped all the cat poop along with all the cat litter in the below compartment, and when it came back to its normal position no cat litter was present. Can you help ??
Hi,
Did you press the empty button by mistake?
This will only happen if the empty button is triggered.
My open air litter robot 3 keeps leaking urine out of back crack and piles on floor
Hi, it looks like we’re having the same issue George above has. The buttons all appear to work normally, however when it “cycles” it only turns clockwise 1/4 turn and resets but doesn’t dump the litter. The light is solid yellow through this time and then returns to solid blue. This happens on a manual trigger and on an cat-senaed cycle.
The empty button still works as usual. We have tried unplugging, turning off, taking it apart and totally cleaning/reassembling with no luck. We’ve had the machine about 6 months now.
@Jody,
Can you contact us trough our Domestic robots customer service department. One of our specialist technician will assist you with this issue.
@Anna, it is possible that the motor something is jamming the motor or that the cat sensor is defective. Please contact us trough our support center.
The inner flap keeps falling down into he litter. It’s not rotating with the globe. I’ve tried realigning the black key in the back. I’ve tried rotating the black key in the back. I’ve tried having the flap on top of the inner lip guide. I’ve tried having the flap below the inner lip guide. None of those solutions have worked.
@Bruno Have you unplugged the litter-robots without turning them off? This issue is caused when the units are unplugged without being turned off previously. We suggest you to contact our support center with your invoice numbers and we will proceed to an exchange.
Hi, I have 2 litter robot 3, sudently they BOTH started to stop activating the cat sensor as soon as the night light turns on, the orange light turns on and flashes, if I turn on the room lights, the night light turns off has it should, and the robots resume normal operations. I now have to keep the Room Lights where the robots are always on so that the robots do their job at night. Why is this happening? And why they both now have this problem?
@Bruno Cerqueira,
This problem is probably because of a bad connection between the bonnet and the base. Please try the following :Hi,
Please try the following:
- Turn the Power Off and unplug the Power Supply from the Base of the unit.
- Remove the Bonnet from the unit and set it aside, then remove the Globe and set it aside making sure that it does not roll.
- Ensure the Base is properly situated on a hard level surface, that it is not pushed against a wall, and has nothing resting on it. Empty the Waste Drawer regardless of how much waste is collected.
- Put the Globe back on the unit and ensure that it is on the track. If you feel that the Globe is heavy to one side or another, check in the Litter Pocket to make sure that there is not wet or clumped litter stuck that is throwing off the weight of the unit during cycling. Ensure the Globe is filled to the Fill Line and not above the Fill Line.
- Replace the Bonnet ensuring all 4 tabs are in place and lock the black Key on the back of the Globe into the slot.
- Ensure no part of the unit is pushed against a wall, or has anything resting against it.
- Plug the unit back in and Power the unit On.
- The unit should start to cycle, upon return, the unit will perform a “reset” and use that weight as its baseline moving forward.
- Press the ‘Cycle’ button again to test that it can complete a cycle and return to the home position with a Solid Blue LED. Once completed, move on to step 10.
- Press on the Globe just above the entrance in a forward and down motion to activate the Cat Sensor (Red LED On). Let the unit continue the 7 minute timer, cycle, and return Home to a Solid Blue LED.
If, in steps 9 or 10, the unit does not return Home, or it does not return Home with a Solid Blue LED, please note any light patterns at that time and advise us, so we can help troubleshoot further.
My litter box is “half” cycling and then stops. It then flashes all 3 lights one after the other. This has happened several times and it is new as of 3 days. Please help, can’t get it to finish cycle nor abort.
@ Lesly Erickson
Hi,
If the Open Air unit cannot find Dump and/or Home position, the control panel will display 3 lights blinking. If you have recently disassembled your globe please advise.
Please remove the globe and check the black gear connected to the motor. When you press on the black gear with your finger, does it seem loose or free‐spinning? If so, please follow the instructions for tightening the set screw, here: http://litterrobot.kayako.com/Knowledgebase/Article/View/85/41/litter-robot--free-moving-gear-solution
When replacing the globe onto the base, make certain that the track around the outside of the globe is properly aligned into the groove on the base.
If the unit is plugged into a power strip, try plugging it directly into a wall. Sometimes the issue is caused by a fluctuating power supply, low voltage, or other power issues. If the globe is filled past the fill line remove litter so the fill line is exposed.
Can we ask the specifications on the adapter for the power supply you are using Correct Spec: 15VDC regulated adapter 400mA to 1,000mA.
[Note: If you are using a power supply with different specifications, the Litter‐Robot may appear to work properly; however, inadequate power can cause the unit to malfunction over time.]
- While powered on, unplug the unit from the back of the base.
- There is a pin in the jack where the small connector from the power supply is inserted. This pin should be split. Find something small and open it slightly if it is not. 3. Plug in the power supply and let your unit cycle. What happens? A blue solid light means the issue should be resolved.
If the unit does not return Home, or does not return Home with a solid blue light, please provide details of any lights on or blinking on the control panel.
*Are the lights blinking all at once or sequentially?
**If sequentially, please provide the colors in sequence.
If the Litter‐Robot does return Home with a solid blue light, there are no issues with the functionality of the unit at this time.
The blue and orange lights are staying on constantly. I have tried resetting and turning off and on. Can you please help? Thanks
@James Smith, This issue is often cause by a failed circuit board. Did you buy the Litter Robot with us?
If yes, please contact us trough our domestic robots support center and one of our technician will get in touch with you.
The sensor is not working well in our Litter Robot 3. We’ve bought the unit about 3 month ago and used to manually cicle sinse our cat was under 5 lb.
Now our cat is 6.5 lb. When we clean and reset the unit the sensor works for just first 1-2 times and then stops detecting the cat.