My lr2 rotates about 9 holes then sits there and skips. I have been just rotating it one hole when it does this. It will complete its cycle like normal if you move when it skips. How do i fix the skipping?
Hi,
Thank you for reaching out. In order to better serve you, we suggest you contact us via our support center. Our technicians will then be allowed to troubleshoot further the issues of your robot. IF you can add a video of the problem, it will help us to figure out if the robot needs repair or replacement parts.
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Hi,
Concerning the issue of the robot cycling on its own, the problem may be caused by a defective motherboard. You can buy a replacement HERE
You can also buy replacement seals so the globe won’t slip anymore HERE
Hello, our litter robot 2 is moving slow recently, so we purchased a motor to replacing the old one. However, once we followed the instruction installed. when turning it on, the yellow light is on steady, i can see the motor have a very brief move and it stop right away. Any idea of what’s going on? Thank you.
@Jessie Make sure that you have plugged the cat sensor and the anti-pinch trigger switch properly. Also, make sure that you have plugged the motor correctly. Green-Red wires together and Brown-White.
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Hello, I’ve read through all the posts and seems many are experiencing the same issue as me but different answers are given so I don’t know where to start. When I turn it on, motor will move for a split second and yellow light stays on. After a minute or so the red light will flash. Nothing else happens even if I press the buttons. I checked the sensors and all seems to be fine and not triggered. What part needs replacement? Thanks!
Our robot won’t turn on at all anymore. There was recently a storm that tripped the breakers on the wall where the robot was plugged in. Potentially a surge? Turning the breakers back on every other appliance and outlet is now working without issue but our robot won’t turn on! Devestating! How can I fix I it? Is their a reset button? To clarify plugging it in the unit appears turned off no lights.
@Peter The issue could be caused by either the cat sensor, the anti-pinch sensor being defective or the motor being jammed. You can use a voltmeter and test the switches to verify if they both triggers when pressed down. If they do, then it is possible the motor is the problem.
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@Alex It is possibly a surge and damaged the electronics. We would suggest to replace the circuit board.
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Do LR2 parts fit LR1? I believe I have a LR 1 (bought it in the1990’s). It’s been a super trooper but now it can spontaneously cycle on its own, or empty but get stopped randomly en route home location. Generally just the yellow light comes on when it stops. Also, the motor can “stutter” and sometimes get home or just get stuck. Thanks! BTW, just a share that may help others - -because long-term exposure of urine left the globe bottom rubber surface rough and litter was getting stuck on it. I cleaned the area and put a couple of coats of Armor-All on it and the area is quite smooth again!!
Hi Cathy,
We believe the motor or the hall effect sensor will need to be replaced.
Unfortunately, we do not sell the Litter-Robot I motor anymore and couldn’t confirm that it will fit on the Litter-Robot II.
You may also contact us via our support center if you want further explanation.
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Thanks for your quick reply Philippe. 15+ years of service was amazing anyway!
Just installed a new motor. Turn on unit and yellow light comes on. Wait for green light then press cycle the light turns yellow. Motor never turns.
Hi Cecil,
This issue could be caused by other sensors such as the anti-pinch sensor or even the cat sensor.
We suggest you verify if the motor turns without the globe and also try to adjust the cat sensor with the little screw under the base.
If nothing helps, contact us via our support center so we can verify your warranty information and troubleshoot further.
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Hello, my litter robot II is rotating counter clockwise between 180-300 degrees before it just reverses. It does not rotate long enough to get the dirty litter through the drawer. I have not seen it go the whole 360 degrees at all. Do you know how I could fix this? Thanks!
Hi,
If the Litter-Robot doesn’t rotate until the waste open and empties the dirty litter, there could be an issue with the wire harness.
We suggest you verify if the hall effect and sensors are well in place.
Do not hesitate to contact us via our support center for further troubleshooting.
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The yellow “Cycling/In Use” light is on but nothing is happening. I’ve checked #4 and #5 as suggested above but the lights don’t change. What should I replace?
Update: after taking it apart and cranking the motor, now it will stay yellow for several minutes and then all lights will blink once per second.
If all lights are blinking, we suggest you replace the motor and the harness sensor.
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After 9+ years my LR2 Bubble has started to show the 3 blinking light symptom. After some troubleshooting I noticed 2 issues.
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The clip that holds the hall effect sensor can come dislodged. Reinstalling it into the proper position may help.
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Before replacing the sensor/harness, try pulling on them slightly and reinserting them in the connector.
After trying both options, I am now 2 cycles in without experiencing the aforementioned 3 blinking lights symptom. If you don’t find relief after trying the above steps, replacing the sensor(s) (using the harness part available here) may be your best option.
***There seems to be 3 magnets in the globe that the hall effect sensor picks up. Two seem to be less powerful than the third. The least powerful magnet seems to be the fill position, the middle strength is for the home position, and the strongest is the empty position. Note that the least powerful magnet was very slight and I almost missed it, but it seemed likely that there was a third to define the fill position…so I looked carefully.