Hi, I just bought my Litter Robot from you 2 weeks ago. It was working fine until a few days ago, it began to stop working. Now I get a flashing blue light everytime. I’ve tried everything suggested in these forums, even left the unit unplugged for half a day and I still get a blue flashing light everytime the unit is on.
The drawer is empty, the detection bars are clean, and no other buttons work, except the power button. Nothing works.
I would like to initiate a refund of this product if no other troubleshoot remedy is available.
Please try the following if you haven’t already, but if you did, please contact us via our support-center
The following troubleshooting should resolve the blue light blinking while the waste drawer is empty. Once resolved, the unit should consistently recognize when your cat visits and cycle accordingly.
To troubleshoot the blue blinking, let’s start by power cycling your unit: 1.) Leave your unit powered ON with the blue blinking light engaged & Unplug your power supply from the base 2.) Wait 10 seconds then plug the unit back in
3.) Allow the unit to complete a start‐up cycle. If the light is solid blue, the code has been successfully cleared. If the light is still blinking, let’s proceed with troubleshooting. Let’s empty the drawer if it has waste and reinstall the bag before proceeding.
Note: If you are using a dark colored bag, always tuck it into the tabs.
Video: youtube.com/watch?v=NxgTYtk … 7wDvu9AJcm BQ5k
Let’s check your DFI Lenses for any obstructions:
Turn off the unit and Unplug the power from the base
Remove the Bonnet and the Globe 3. Inspect the top of the Base where the Globe usually rests. Are there any debris? Small amounts of litter is normal. Clean as needed. 4. Inside the waste opening there are two clear “Lenses” (left and right side). Ensure there are no debris on the Lenses. Sometimes litter can fall/splash onto them. ** To clean the lenses, we recommend wiping them off with a soft damp cloth and/or glass cleaner. Do not directly spray the Base or DFI Lenses. ** 5. Replace the Globe and Bonnet. Reset the black key in the back of the unit into the pocket. 6. Plug the unit back in. If you turned the power off, you will need to power it on and press “cycle”. Once the cleaning cycle is complete, the unit should be at the Home position with a Solid Blue LED on.
Further Troubleshooting:
If the unit continues blinking blue, remove the waste drawer and press cycle. 2. Press reset 2x to abort the cycle and return the unit to home (it will level the litter). 3. If the unit goes to solid blue with the waste drawer removed, ensure there is nothing in the drawer blocking the lenses. 4. If the drawer is clear, your base needs to be repaired ‐ let us know that you tried the full troubleshooting without results.
Hi there. Thank you for the quick response. Sadly all of this troubleshooting I’ve attempted multiple times to no effect.
A few of the noticeable symptoms. This is the second time this has happened. Both times, the orb stopped at the dumping stage. If I manually rotated the orb back to the starting position, nothing happened.
The first time, I rotated it back to the dumping stage, turned the power off and turned it back on, and the blue flashing light disappeared but the yellow flashing light appeared. That allowed me to reset it and it started working again. However, this time around, neither this or any of your troubleshooting methods has yielded a solution.
I would like the base replaced, and I’m hopeful you guys will be paying for the shipping. It’s not fair to me having paid $400+ for this to stop working after just 2 weeks.
