I am having the same issue regarding the blue light flashing every time the unit cycles
this is the second issue with this unit within the warranty period
I was going to purchase the new model when it is available in the UK but I doubt i will anymore given these issues
I am having a similar issue where the blue light flashes after every cycle even with the draw completely empty.
I have tried all the above cleaning procedures but nothing has helped
this is the second time I have had an issue like this, and it is making me regret having ever bought one
Hello @davieb,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Have you tried to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them?
We will also need to see the 3 sets of pins to check their status in case they needed to be replaced.
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
1 Like
yes I have done all of the above but nothing has helped
Hello @davieb,
Thank you for your reply.
If the cleaning didn’t fix the issue, the DFI sensor will need to be replaced.
Awaiting your reply with the photos.
Sincerely,
Hello @davieb,
Thank you for your reply.
According to the pictures, the pins will need to be replaced as well so we will send you replacements for them along with the DFI sensor.
Please provide us with your shipping address and phone number.
You can send these details in a private message for more security.
Awaiting your reply.
Sincerely,
Hello @davieb,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,
This topic was transferred to internal RobotShop Support.