We’re having the same issue, what can we do to expedite replacement parts or maintenance?
Hello @DookieHelp,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice to check the warranty status.
Have you tried to clean the DFI sensor using isopropyl alcohol and a Q-Tip?
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,