Litter Robot 3 Showing Full when Empty

[Joseph9045]

Hi!

I require your help regarding a problem I’m encountering.

My litter robot 3 shows a full light even when empty. Pressing rest will clear this until the next cycle when it will come back.

I have tried the steps listed elsewhere in the forum for troubleshooting e.g power cycle and cleaning the sensors. What is wired is this only happens with the drawer in in the unit, I have checked and there is nothing blocking the sensors from the drawer or any damage to it. Could the sensors be misaligned?

It was purchased in December 2017, will this be covered by warranty?

Thank you so much in advance for your help!

[RoboCS]

Hi, We are sorry to read that you are having trouble with your product. I can try to help. @AudioVOx What do you think?

[AudioVOX]

Hey @Joseph9045 ,

Is it a blue blinking light?

If so, please try this:

Litter-Robot III Open Air - Blue Blinking Light

The following troubleshooting should resolve the blue light blinking while the waste drawer is empty. Once resolved, the unit should consistently recognize when your cat visits and cycle accordingly. To troubleshoot the blue blinking, let’s start by power cycling your unit: 1.) Leave your unit powered ON with the blue blinking light engaged & Unplug your power supply from the base 2.) Wait 10 seconds then plug the unit back in 3.) Allow the unit to complete a start‐up cycle. If the light is …