Litter Robot 3 Keeps Getting Stuck (Help)

Help & Support Domestic Robots
1

Hi!

I require your help regarding a problem I’m encountering.

Description:
Our Litter Robot 3 keeps getting stuck mid-cycle or not starting the cycle at all. We had blue light blinking when the drawer is almost empty and also, on other days, the yellow light blinking fast. We cleaned the metal contacts (twice in a week) and the transparent sensor window (once). Things seemed to improve after these interventions but then the robot is getting stuck again.

Thank you so much in advance for your help!
Francesco

2

Hello @Francesco,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Does the yellow light blink once per second or faster when the robot gets stuck in the middle of the cycle?

We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:

Bonnet’s Pin:

Base’s Pin:

No need to take them out of the robot, we only need to see them from the outside.

Awaiting your reply.

Sincerely,

1 Like
3

Hello @Ebram thank you for your message. My order number is 2000000169. I cannot attach the invoice since I am a new user apparently. Maybe you could see it here? Customer Login - RobotShop

I will send the pictures either tonight or tomorrow when I get a chance.

Thanks!
Francesco

4

Oh and the yellow light blinks faster than once per second in our case.

5

Hello @Francesco,

Thank you for your reply.

We can see your order now and you are still covered by the warranty.

Awaiting the pictures whenever you can.

Sincerely,

7

Hello again @Ebram here are the pictures.

Thanks!
Francesco

IMG_1215
IMG_12152268×4032 1.59 MB

IMG_1219
IMG_12192268×4032 1.47 MB

IMG_1222
IMG_12222268×4032 2.61 MB

8

I should add that the main issue for us is the constantly blinking blue light. The fast blinking yellow light is happening quite rarely.

9
10

Hello @Francesco,

Thank you for your reply.

According to the pictures, the DFI sensor and the pins will all need to be replaced.

In this case, we can send you these parts under the warranty.

Please provide us with the following:

1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.

You can send us these details in a private message for more security.

Awaiting your reply.

Sincerely,

11

DM sent. Thanks!

12

Hello @Francesco,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely day, stay safe.

Sincerely,

13

This topic was transferred to internal RobotShop Support.

14