Litter-Robot 3 doesn't work (blue blinking light)

Help & Support Domestic Robots
1

Hello,

our Litter-Robot 3 does not work anymore. There is a blue blinking light (it blinks about 2x/sec).
I have done the troubleshooting as mentioned in the url below (remove adapt. for 10 sec, cleaning lenses etc), but even after removing the waste drawer nothing happens when pressing the cycle-button. Blue led keeps blinking.
URL: Litter-Robot III Open Air - Blue Blinking Light

I have done the IR test of the DFI unit with the camera of my smartphone. One side should be the emitting side, but I see no emitting LED on my camera. Maybe the DFI is defect?

I bought the Litter-Robot 3 in May 2021.
Purchase details:
Order Nr: #1094778
Order date: 5-5-2021

Kind regards,
Peter.

2

Hello @P_Bruyneel ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please try to clean the 2 green circuit boards of the DFI sensor with isopropyl alcohol and a Q-Tip to remove any rust or dust from the small pins on them.

If this didn’t help, the DFI sensor will need to be replaced.

Awaiting your reply.

Sincerely,

3

Hello,

I cleaned the 2 green circuit boards with isopropyl alcohol as you mentioned.
There is no result. I still can not see IR with my smarthphone (I checked both sides, as there is only 1 transmitting side).

On the bottom of the robot, I see a cable that is not connected. Is that normal? Maybe it is for an additional module. See picture in attachment.

Kind regards,
Peter Bruyneel

IMG_20211118_1481
IMG_20211118_1481450×800 23 KB

4
5

Hello @P_Bruyneel ,

Thank you for your reply.

In this case, the DFI sensor will need to be replaced.

The two wires at the bottom of the base are there in case you wanted to order and install the backup battery.

They are not related to the robot’s functionality.

Are you able to replace the sensor at home or do you prefer to send us the robot for repair under the warranty?

In both cases, we will need the following:

  • Shipping address.
  • Phone number.
  • Serial number located on the back of the robot.

Awaiting your reply.

Sincerely,

6

Hello,

sorry for my late response to your mail from 6 days ago.

I will be able to replace the sensor myself, no problem.

My shipping address:
Peter Bruyneel
Keerweg 40
8450 Bredene
Belgium

Phone Nr: +32 485 381970

Serial Nr: LR3220968
Model: LR3-1000-CE

Kind regards,
Peter.

7

Hello @P_Bruyneel ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely day, stay safe.

Sincerely,

8

This topic was transferred to internal RobotShop Support.

9