Good day guys, This is my first post so hello to everyone. I received recently the Litter Robot 3 Connect and I have noticed that after some minutes the Litter Robot stats on the iOS app that is offline when in previous minutes was in the state active. I disconnected the Robot…

Hi everyone, I have exactly the issue iOS app version 1.3.4. Everytime after a few minutes the app shows disconnected even though both of my LR3 are online. I tried the same trouble shooting you mentioned before several times unfortunately without any improvements.

Hi @Alex280181 ! This is usually caused by issues or maintenance on servers on Litter Robot side. Once the issue is resolved on their side, it should get disconnected so often.

From my experience, for me there are two situations. -The majority of times the fact that the Litter Robot says that is offline is because of there servers, it’s not the litter fault or anything else, the only thing you can do is wait that the servers come online again and you w…

Thank you for sharing this @freddy_ventura !

Don’t believe it is the server. We have 2 robots and the one that is 3 feet from our router goes offline all the time. The one in the basement far from a router never does.

LR3CI126969 is the one that does not work right LR3CI142887 works ok.

Hi @Sewhappy ! Software update was issued for both of your robots and it was completed successfully. Please note if there were some changes. Thank you.

I am having exactly the same issue and have a WiFi extended right next to my litter robot. Please can you check my serial: LR3CI129810. What seems odd is that if you perform a manual cycle the LR connects immediately? Could this be a faulty WiFi chip? Tom

Hey @tking_88 ! We are checking this with manufacturer. Thank you.

RobotShop Community

Litter Robot 3 Connect app connection problem

Help & Support Domestic Robots

igor_X October 17, 2020, 6:08pm 15

Hi @Sewhappy and welcome to our forum!

Please give us the serial numbers of your robots so we can check if the latest software is installed on them.

Thank you.

Litter-Robot 3 Ultimate Troubleshooting Guide | RobotShop Community