Litter Robot 3 Connect app connection problem

Help & Support Domestic Robots
10

Hi everyone,

I have exactly the issue iOS app version 1.3.4.
Everytime after a few minutes the app shows disconnected even though both of my LR3 are online.
I tried the same trouble shooting you mentioned before several times unfortunately without any improvements.

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11

Hi @Alex280181!

This is usually caused by issues or maintenance on servers on Litter Robot side. Once the issue is resolved on their side, it should get disconnected so often.

12

From my experience, for me there are two situations.

-The majority of times the fact that the Litter Robot says that is offline is because of there servers, it’s not the litter fault or anything else, the only thing you can do is wait that the servers come online again and you will be able to access the litter robot via app again. Maybe a small server with poor maintenance, who knows.

-The other issue was the router channel on 2.4ghz, if it was on a random channel I notice that the litter robot sometimes went to offline, I suppose that this NIC, network interface cards (wireless are cheap) and therefore have bugs. Note that i don’t have interference and no neighbors, the best channel is 1 on 2.4ghz, the problem disappeared.

Hope this helps.

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13

Thank you for sharing this @freddy_ventura!

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14

Don’t believe it is the server. We have 2 robots and the one that is 3 feet from our router goes offline all the time. The one in the basement far from a router never does.

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15

Hi @Sewhappy and welcome to our forum!

Please give us the serial numbers of your robots so we can check if the latest software is installed on them.

Thank you.

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16

LR3CI126969 is the one that does not work right

LR3CI142887 works ok.

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17

Hi @Sewhappy!

Software update was issued for both of your robots and it was completed successfully.

Please note if there were some changes.

Thank you.

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18

I am having exactly the same issue and have a WiFi extended right next to my litter robot. Please can you check my serial: LR3CI129810.

What seems odd is that if you perform a manual cycle the LR connects immediately? Could this be a faulty WiFi chip?

Tom

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19

Hey @tking_88!

We are checking this with manufacturer.

Thank you.

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20

Hi @tking_88!

Manufacturer informed us that they updated software on your Litter Robot.

Thank you.

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21

Many thanks and so far that seems to have solved the issue with the Wifi and a timing issues

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22

We are glad to hear that @tking_88 :slight_smile:

23

Can you check my Litter Robot 3 Connect, too?
The serial number ist LR3CI145661

I have no connection since yesterday and unplugging didn’t work.

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24

Yes @likelaer !

25

Can you please check mine too? i tried everything and got problem since the beginning. LR3CI095555

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26

Got the same problem since today as likelaer

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27

Yes, we will forward it to Litter Robot.

28

Hi @likelaer

Your robot is queued for update. This means that we are waiting for the robot to come online and get the updated.

29

Hey @Kolk123

Your update failed. Failed means the robot did not accept the update due to some situation out of our control. corrupted data, incomplete download, etc…