I have the same issue but i have taken the drawer out, done a full clean, change the filter every two weeks and used bleach and enzymatic cleaner in the drawer. NOTHING WORKS! It’s like the plastic has captured the smell of a 20 year old poopathon. I can’t stand it and would never recommend one of these robots to anyone. This is horrific. PLEASE help.
Hello @Godzile ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
We will need to see the brand of litter you are using and a picture showing the front of the robot so we can check and verify if the waste drawer is properly closed or not.
Also, please remove the globe and check the around the waste opening of the base, there should be sealing strips around the opening so please make sure that they are all there.
Awaiting your reply.
Sincerely,
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