The internal shield is falling or more like flopping down a few inches into the litter space and doesn’t move out of the way of the dump hole while the key is in place.
Hello,
Welcome to the Robotshop community.
We are sorry to hear about your problems with the robot.
It has been determined by the manufacturer that the Internal Shield is an unnecessary feature that creates confusion and functional issues when not affixed properly. Because of these issues, it has been retired from production.
Instead, you can mount a beige plug in your globe, note that this will not affect the functionality of the product. You can read more about it here: https://community.robotshop.com/blog/show/litter-robot-iii-open-air-the-secret-behind-the-globe
You can buy this beige plug here: https://www.robotshop.com/ca/en/beige-key-plug-litter-robot-iii-open-air-globe-assembly.html
Let us know if you have any other questions.
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