Improved Warranty Extended to All Robot Vacuum Cleaners | RobotShop Community

Community Blog
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Years ago, RobotShop started offering our Limited Lifetime Warranty on the Roomba, and as of late 2010, on the Neato XV-11 also. Considering the run-time and amount of work the average robotic vacuum cleaner goes through, it made buying with RobotShop a smart decision. Now RobotShop is extending th

This is a companion discussion topic for the original entry at https://community.robotshop.com/blog/show/improved-warranty-extended-to-all-robot-vacuum-cleaners
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I changed the batteries in my Neato, charged it up and have used it a couple of times. Now when I turn it on, the screen lights up, but there is no display.
Any suggestions.?

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We suggest you to try the following:

1- Disconnect the batteries
2- Hold the “START” button for at least 30 seconds
3- Rotate the batteries and plug them in
4- Put your robot on the charging station

If you are still having the blank LCD problem, then you’ll need to replace the LCD.

Have you purchased this robot with us ?
If so, please send us a ticket via the support center and we will proceed with the exchange or repair.