HELP PLEASE! Anyone Else Own a Vincross HEXA and Having Problems Signing Onto Your Account?

Help & Support Robots & Kits
1

Hi!

I require your help regarding a problem I’m encountering.

I own 3 HEXAs by Vincross (2 purchased non-working and now repaired). For the past week, I cannot control any of the HEXAs from any of my 4 Android devices running the HEXA App (no problems ~6 weeks ago). I either can’t connect to my bot or I get a message that my email is not registered (been registered for over 2 years now and this is the first issue encountered).

3 Different Vincross HEXA hexapod robots.

Software: HEXA App

I’ve tried all 3 HEXAs with 4 different Android devices running the Vincross HEXA App. All other WiFi bots in my robot army work fine. I have no connectivity issues save the HEXAs.

I have reached out to Vincross Technical but have had no response (However, I do realize that Monday was the last day of the Chinese New Year 2 week holiday).

Has anyone else encountered this? If you have a HEXA or know someone who does, could you try to use it and report back? I’m trying to identify if it is localized or systemic.

Thank you so much in advance for your help!

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2

Hi @tobar8th

Here is a reply from Vincross support: Unfortunately our server crashed accidentally. We are repairing it as soon as possible. We are very sorry for the inconvenience.

Thank you.

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3

Thank you for the quick and informative reply!

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You are welcome :slight_smile:

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5

Hi, same problem here, cant log into the App or the Vincross website, the support page is 404, no answer to emails, FB or twitter messages.

How do I register, access and use my Hexa? Is there a homebrew community I can join? Can anyone please help?

6

Also having the same issue again. I just emailed a support contact at Vincross for help and will post anything learned.

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7

Thanks Tobar8th.

I can access my profile on the App if its not connected to mobile data or wifi, indicating its a problem with their authentication server. I cannot do anything once in the App as it mandates internet connectivity.

If connected to mobile data or wifi, it does not recognise my registered email address, prompts me to register and sends an automated code to the email. If I input the code, it simply says “unauthorised”

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I just got a reply from support at Vincross this morning. At the time they responded in China they were looking into the problem.

Since there is a significant time difference giving them an entire work day advance, I tried to initiate the HEXA App this morning and it works for me now. My email and PW are now recognized and I have no issue connecting to and controlling my HEXA.

Please let me know if you still have any issues.

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9

For anyone that in a last effort to resolve the HEXA App issue and has uninstalled the App thinking a new install could solve the problem, you are then faced with the App not being found on Google Play (due to new more strict security protocols).

If you need the App, you can download the apk file here:

I hope this helps you.

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