I have a Litter Robot 4, currently on *.290 firmware. The “Firmware Update” window in the app has been “In Progress” for over a week. No amount of power cycling or app restart seems to help.
Thoughts on how to give it a kick?
-greenies
Hello @greenies ,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with the serial number and email address used to log into the app so we can contact the manufacturer and ask them to check your unit.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,
1 Like
Hi Ebram, I’d followed up offline, per ask.
Its been a couple months since then. Has there been any movement?
To broader group: Have any of you been successful in unsticking an update like this?
Hello @greenies ,
Thank you for your reply.
We have replied to you via email, please let us know if you haven’t received the reply.
Sincerely,