Litter-Robot Firmware issue

Help & Support Domestic Robots
1

I have the same issue. Firmware update has been stuck on version 1175.5021.290 for several months.

3

Hello @Toni1122 ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

What happens when you try to force a firmware update?

In case you don’t know how, here are the steps:

Tap on the Settings gear in the top right corner. On the Robot Settings page, tap Firmware Updates. On the Firmware Updates page, tap Update to begin the update process. This may take up to 30 minutes to complete.

Awaiting your reply.

Sincerely,

1 Like
4

Hello @Ebram ,

I don’t see an option to force firmware update. Have tried reinstalling app and resetting all settings.

Here is a screenshot from the app:

Screenshot_20241004-145123_Whisker
Screenshot_20241004-145123_Whisker1080×2400 83.2 KB

5

Hello @Toni1122 ,

Thank you for your reply.

Very well, please provide us with the serial number so we can contact the manufacturer and ask them to check your robot.

Awaiting your reply.

Sincerely,

1 Like
6

Hello @Toni1122 ,

Thank you for sending us the serial number.

We have forwarded your issue to the manufacturer and waiting for their reply.

We’ll get back to you shortly.

Sincerely,

1 Like
7

Hello @Toni1122 ,

Thank you for your patience.

Here’s the manufacturer’s reply:

We recommend waiting 1-3 days. After that period, please have the customer log out of their app and log back in. At that point, the firmware update should be pushed through successfully.

Please let us know if there are any issues or if further assistance is needed.

Sincerely,

1 Like
8

Hello @Ebram ,

I have waited for several months and logged out several times. It has not solved the issue.

9

Hello @Toni1122 ,

Thank you for your reply.

We have forwarded your reply to the manufacturer and they are currently discussing the issue with their engineering team.

We are currently waiting for their reply.

Sincerely,

1 Like
10

Hello @Ebram ,

I checked the status and firmware has been successfully updated to version 1175.5021.292.

11

Hello @Toni1122 ,

Thank you for your reply.

Indeed, we have been informed by the manufacturer that they were able to push the update and that the app should be working properly now.

Feel free to contact us again if you need further assistance.

Sincerely,

1 Like
12

Thank you for the assistance!

2 Likes
13

Happy to help :slight_smile:

1 Like