While I ultimately want to love this litter box, it’s overpriced for what you get. I still have to keep my standard box available because there is a fault nearly every cycle. I’ve tried all the troubleshooting and it still is a constant issue. I travel a lot and it just makes this an impractical paperweight.
Any time a clean cycle runs it says it’s interrupted every 2-3 seconss and then will go to the Cat Sensor Fault even if there is no cat around it at all.
I’ve wiped along the sensors and made sure no litter was clinging to it, removed the bonnet and checked to make sure nothing was trapped in it, checked the waste bin and underneath but it still keeps happening.
The weight that holds the liner inside appears to be loose which may be triggering it.
In addition to this, it tells me the waste bin is nearly full deapite it being completely empty.
This has been happening since March and the actual customer support for Litter Robot offered zero help. Im ready to throw the whole thing in the trash and it’s only 7 month old.
The liner is supposed to drop down during the cycle to help the clumps fall down into the waste drawer so this is the correct functionality for the robot.
I have received and installed the sensor as per the video. There is still an interruption happening during every clean cycle, and now the litter level and waste bin monitor on the app arent registering anything.
Odd,
That email didn’t show up and it is a valid email.
I have done the reset and updated the firmware. It is now showing my litter and waste levels but I am still having cycle interruptions even when no cats are present.
Please clean the sensor lenses located at the top of the entrance of the robot to remove any dust or hair string that might be covering them and causing false readings:
