Constant blue blinking light

Constant blue blinking light, tried all the steps suggested but none of the buttons respond and even after reset it doesn’t cycle, just blue blinking. I have order number from this year, how do i contact you to get this fixed please?

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Hello @LilGem

Thank you for contacting RobotShop.

We are sorry to hear about the problem.

Please give us your order ID and a serial number of the robot. You can find it on the base.

1087916 is the order number, picture of serial number attached

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Hi @LilGem

Thank you for your reply.

Did you try all of these troubleshooting steps Litter-Robot III Open Air - Blue Blinking Light ?

Yes, i have tried everything suggested!

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Hi @LilGem

We sent you an email.

Please reply.