Omg same here! my litter robot arrived 3 days ago, I set it up and after 2 days I changed the the plastic bag with the waste. It has been 1 day since I changed it and it smell horrible. I have 3 cats but it had never smelled this bad with my regular litter box. Any advice?
Hi @Brigitte !
Did you manage to solve the problem?
If not, please give us your order ID.
Thank you.
Have you found a solution? I am writing about this problem since December but the only answers I am getting are regarding my litter. No one wants to handle this like a serious claim. You and many others were at least asked about your order number. I had never this much luck. Did you get in touch with someone?
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Hi @Ijhana!
We are sorry to hear that you are still having smell issues with your robot.
Please provide your order ID and a serial number.
Also, a picture of the base and the drawer that doesn’t fit would help.
Thank you!
Hi All,
Robotshop contacted me and sent me a new liner and seals. But the smell is still there, it’s definitely a malfunction with the drawer.
The unit is still under warranty, they should replace it but I guess they’re waiting till it’s not under warranty anymore. It’s a shame for such an expensive product !
Robotshop, please do the necessary with LitterRobot and make our units replaces asap !
Thanks.
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