I have the same issue, please help
Thank you for contacting RobotShop.
We are sorry to hear about the problem.
Please give us your order ID and a serial number of the robot.
Order number 100321705
Thank you for the information.
Since the unit was bought directly with Litter-Robot, we suggest you contact them to carry on with the warranty.
[email protected] 1-877-250-7729
Let us know if you have any other questions.