Why can't I return my just received product?

Why are there no phone numbers for anything but sales?
Why can I not leave a comment about this product?

Why am I not able to return something that does not work?

I received a bad product, with no working code examples, no directions, and no support.

I want my full refund.

The RB-Dfr-552 Speech module sent to me does not work at all

Hi,

Since you already have an active support ticket open with us, we recommend that you contact us there for anything related to returns, repairs or exchanges. We are currently waiting on the manufacturer for more information concerning your product, its use and the possibility of a defect with the product and we will contact you again as soon as we have more information.

Sincerely,