Hi,
I have the exact same problem, similar situation with the robot connect 3 I bougth refurbished from Robot Shop. It was fine with the old app, but don’t work with the new app.
I tried everything even the latest recommandation, to connect the wifi while stile trying to connect.
Need help, I couldn’t get more info on Litter Robot website, so i’m trying here.
Thank you
Hello @Byankka ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order and serial numbers.
We will also need to know what exactly happens when you try to use the new Whisker app.
Awaiting your reply.
Sincerely,
Hi @Ebram
My serial number is: LR3CI195989
Order number: 1049428 (Old order)
I recently change the DFI kit and everything else work fine except the connexion and the ready button often flash slowly in blue and the robot doesn’t do the cycle by itself I have to press on reset or replug it for the cycle to start.
Thank you, i’m impressed about your quick answer to everyone. Nice service at RobotShop.
Hello @Byankka ,
Thank you for your reply.
According to your description, the issue is likely caused by the DFI sensor so please provide us with the order number for the recent replacement order for the sensor.
We will also need to see the 3 pairs of contact pins shown in the following video:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
Hi @Ebram,
I attached the pictures and my order for the DFI kit was sent by Whisker, order #14000000116 (LR3-KIT-DFI-V2).
One of the bonnet contact on the base seems rusty, but it still works, the ligth in the bonnet works fine.
Thank you for your help.
Hello @Byankka ,
Thank you for your reply.
In this case, the DFI sensor and the 3 sets will need to be replaced.
You can contact the manufacturer again and ask them to send you these parts.
If they can’t provide you with the parts, you can order them from the following links:
DFI sensor: https://ca.robotshop.com/products/litter-robot-3-open-air-dfi-hardware-v2
Anti-Pinch pins: https://ca.robotshop.com/products/litter-robot-3-open-air-anti-pinch-pins-2pk
Bonnet contact pins: https://ca.robotshop.com/products/litter-robot-3-open-air-bonnet-terminal-pins
Base contact pins: https://ca.robotshop.com/products/litter-robot-base-contact
The following videos will show you how to replace them:
Litter-Robot 3 DFI Kit + Pinch Detect Terminals Installation:
LR3/LR3CI - Replacement 3 Set of pins:
Feel free to contact us again if you need further assistance.
Sincerely,
