Hi!
I require your help regarding a problem I’m encountering.
Description:
Hardware concerned:
Software concerned:
Troubleshooting steps already taken:
Additional information:
Thank you so much in advance for your help!
I’m Leopoldus, a newbie in this forum. I’m explaining my problem.
I’m looking for somebody to help me in using ubtech alpha 1S robot . I could easily download and install the Android app for it in a tablet and perform various pre -programmed actions.
But I’d like to program other actions myself, using a PC and the related software. I downloaded and installed it from ubtech site, but when launched, after some seconds I get a warning from Windows saying “the program has stopped working, it will be closed”.
I’m using windows 7. First doubt: Is that software is compatible with win 7 ? Someone knows ???
What else might cause my problem ???
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Hi @leopoldus
I have installed the software on this computer and it seems to be working properly.
Please uninstall the software and try using the following:
https://assets-new.ubtrobot.com/downloads/AlphaRobot1s_QT_setupV2.3.1.1011.exe?download
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I installed the program you sent. It’s the same program I downloaded and the problem is the same (windows says “an error occurred and the program will be closed”)
But, to my surprise, I installed it in a different PC with win7 , and In this PC it works ! The first is win7 home premium, the second win7 Ultimate. I don’t know what may differ between the two PCs.
Hi, Audioox.
I’m experimenting the PC software, now working only in one of the two win7 PCs where I installed it.
I’m studying the user manual (for PC) , downloaded from the ubtech site.
But , to my surprise , the user manual shows working areas completely different from the ones I see when I launch the program.in my PC. The user manual is for another version of the software !
I was able to activate some functions, but some functions seem totally different.
Do you have the right user manual ( the one for the sotware you sent) ?
Hey!
I’ve found the manual from the manufacturer’s website, that would be their current version:
The user manual you sent is for some version of the software.
But if you download and install the only PC software available in that site, you’ll see that the work area displayed, and everything else, is quite different from what is in the user manual you sent.
But now, at last, I discovered that the right user manual is in the third page of downloadable softwares (not in the first page !).
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Hi!. I think i already solved the problem. I was the same issue… But the app only fade away after a few seconds with no messages… I tried many compatibility configurations and finally i discovered that UBTECH ALPHA 1PRO PC PROGRAM SUITR ONLY WORKS IN 16 BIT RESOLUTION MODE!!! My windows 7 home basic.
Regards!
Please excuse my poor english…
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Anyone left here who knows about this robot? I need to reset the skewing but don’t know how.