SAM-3 Servo Dead on Arrival? Unable to control

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Just bought https://www.robotshop.com/en/robobuilder-sam-3-smart-serial-servo-motor.html.
We connected Vcc to 6VDC (4AA battery pack), gnd to gnd of the pack, TX to a 5V FTDI RX, RX to the 5V FTDI TX.

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The FTDI is working at 5V because we hooked two together in a null modem config and tested with putty.

When we first connect power to the servo we see a blue LED flash once, very briefly, less than 1/2 a second, then nothing (see video below). We run the SAM_Programmer(v0.990) software. We connect to the correct COM port for the FTDI (COM 3) in our case. 115200 baud. We select all the ids and do a ScanUXA, it doesn’t find anything on any ID 0-31. We select ID 0 and try to send commands, we see the LEDs on the FTDI blink indicating data being transmitted, but it doesn’t find a servo, and the servo doesn’t move. See video below.

Do we have a bad servo, or are we doing something wrong?

Thanks for your help!

Video of the initial LED flash on power applied:

Video of SAM Programmer not recognizing servo, but sending commands through FTDI:

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Hi,

The SAM-3 Smart Servo doesn’t seem to work with SAM Programmer software. Please download wCK Programmer software through this link and let us know if it works. You can also reset the baudrate and ID to default (115200 and 0) by shorting the pads A and B (under the external I/O cover) for more than 10 seconds while the servo is powered.

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Thank you so much for that info and the link. It worked perfectly!