Rux don't work and im not having help to fix or send it back for a new one

I brought rux and last week when arrived and I turned on i discovered that it’s not working properly so the robot don’t do nothing outside the app and don’t talk outside the talking mode on the mobile app and don’t respond to voice mode like hi rux and nothing since then im contacting this shop and they asked me to contact letianpai but letianpai don’t reply.

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Fully charge the robot before use. Make sure Bluetooth is connected correctly between the app and the robot.
Check the permissions in the app for the microphone and location (some features like voice activation may need them).

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Hi @SonnyPhilly ,

We have added Letianpai support to your email so they can help with troubleshooting.

Hopefully they will reply soon.

Thank you for your patience.