Rubber Liner does not decend when rotating

Help & Support Domestic Robots
1

Hi!

I would like some help figuring out how to fix the following.
I’ve had my Litter Robot 3 for 3 years. In the last 2 months the rubber liner has ceased to decend during the rotation cycle. I’ve checked, and the metal weight is still in place, and there is nothing obvious adhering the liner to the wall of the globe. The rubber sill appears to be supple, so thinking not a rigidity issue.
The vent on the globe is unobstructed, so I don’ think there is a vacuum forming behind the rubber.

I have noticed when I partly removed the liner, that there is a very very faint oil on the back, but that may be intentionally part of the liner.

Welcome any thoughts.

Thank you so much in advance for your help!

2

Hello @greenies ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

We need to see the order number if you have an extended warranty.

Please provide us with a video of the robot doing a cycle so we can check the issue with the liner.

Awaiting your reply.

Sincerely,

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3

Okay, the 35mb clib couldn’t be uploaded to your platform, so moved it to youtube:
As you can see, I turn off at the top of the cycle, and it stays up.

When I pull on it, if comes down.

4

Hello @greenies ,

Thank you for your reply.

It seems that there’s something beneath the liner causing it to get sticky and gets stuck to the body of the globe instead of falling down on its own.

Please try to remove the globe liner and clean it along with the globe then install it back and test again.

This video will help you remove and reinstall the liner:

Let us know how it goes.

Sincerely,

5
6

I have the same issue. seem like the rubber gets stiff/ is there something i can do to the rubber to improve its elasticity. or even have a heavier weight to force the rubber liner to release from the globe?

7

Hello @cubby1217 ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Unfortunately, we don’t have a solution for that issue besides replacing the liner.

Please provide us with your order number to check your warranty status.

Awaiting your reply.

Sincerely,

8

I wound up taking off the old liner, then hot-gluing a 4oz coin/disk fishing weight to the existing weight. Also, I cleaned the back of the liner, to make sure it was nice and dry (it seemed to have acquired a sheen / light oil over the years). Once that was done, it seemed to work great/reliably.

1 Like