RPLidar A2 support

Help & Support Robot Parts
1

To whom it may concern,
The company I work at purchased an RPI Lidar A2 (RB-Rpk-02) from you guys this past July.
I have been running into issues with it malfunctioning.
I have been in contact with the SLAMtec support team and they have told me:

[font=arial, sans-serif][highlight=#ffffff][font=等线]You could forward this mail to support team of Robot shop , and they will provide a new one for you.[/font][/highlight][/font]
[font=arial, sans-serif][highlight=#ffffff][font=等线]Then this one will be sent back to us.[/font][/highlight][/font]
[font=arial, sans-serif][highlight=#ffffff][font=等线]-------[/font][/highlight][/font]
[font=arial, sans-serif][highlight=#ffffff][font=等线]
[/font][/highlight][/font]
[font=arial, sans-serif][highlight=#ffffff]What is the best way to proceed?

Thank you for your time,[/highlight][/font]
[font=arial, sans-serif][highlight=#ffffff]Justin[/highlight][/font]

2

Hi Justin,

It seems you also opened a support ticket for this issue and it is already being processed. We will continue support in the ticket/support center since this requires personal information to be exchanged that is best not shared over a public forum.

Sincerely,