The warranty conditions are those offered by the manufacturers. You may communicate with RobotShop or directly with the manufacturer. RobotShop is a reseller of many products and is not responsible in any case for the failure of a product manufactured by another company.
However, in the spirit of always wanting to better serve its clients, RobotShop is willing to serve as an intermediary to exchange and communicate with the manufacturer in order to ensure that the client receives a satisfying service for which he paid. Along these lines, RobotShop does not tolerate suppliers that do not take responsibility for their defective products.
**Robot Kits: **
It is important to note that robot kits may not be exchanged or refunded once they are assembled in part or in entirety. Only defective components will be replaced if the need arises. Along these lines, please carefully read the construction instructions for the robot and ensure that they are understood before commencing construction. Work carefully on a clean table and take regular breaks in order to maintain your concentration. Our manufacturers provide the necessary instructions for proper construction of their robot kits but can not be held responsible for mistakes made by the builder.
**Specialized Components: **
The same goes for all specialized components and robot parts. All products sent back to RobotShop on warranty will be inspected in order to determine if the problem was caused by a manufacturing problem and not improper use.